[wp-meta] [Making WordPress.org] #7161: Remove auto-closure from support from threads and add warning if thread is old instead

[Making WordPress.org]

#7161: Remove auto-closure from support from threads and add warning if thread is
old instead
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 Reporter:  alh0319         |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  high            |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by alh0319):

 Most support ticket systems have a "reply and close" option. I think many
 plugin developers with a large volume of support tickets would be familiar
 with that. We deal with a lot of support tickets via Zendesk and control
 when they close on a per-ticket basis, and I don't think it's a
 significant burden. Honestly, giving plugin contributors the ability to
 close threads would be nice because they could close them before the 6
 mont mark if they want.

 I discovered 12 support tickets yesterday on a plugin I had not realized
 we were not subscribed to, which I want to at least comment on to see if
 they still need help. I can't do this. It's a frustrating experience for
 me and clearly a poor user experience for the original poster or anyone
 else who encounters that thread with a similar problem.

 Another option might be to auto-close them but add a button that allows
 them to be reopened by plugin contributors that sets another six month (or
 maybe a shorter time period) timeline before auto-close.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7161#comment:5>
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