[wp-meta] [Making WordPress.org] #7161: Remove auto-closure from support from threads and add warning if thread is old instead

[Making WordPress.org]

#7161: Remove auto-closure from support from threads and add warning if thread is
old instead
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 Reporter:  alh0319         |       Owner:  (none)
     Type:  enhancement     |      Status:  new
 Priority:  high            |   Milestone:
Component:  Support Forums  |  Resolution:
 Keywords:                  |
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Comment (by joedolson):

 Yes, that's definitely a problem. It would help alleviate it to give
 plugin authors the ability to close a thread. Though when you have
 thousands of open support threads, that would still be a pretty
 significant potential burden.

 I think there should be a better way of handling closed support threads -
 it's a problem that auto-closed threads literally *cannot* be re-opened
 because they'll just auto-close again. But I'm dubious about just leaving
 them open.

 At the least, I think that removing the auto-closing *must* come with some
 ability for plugin authors to close threads; otherwise this would become
 totally unmanageable.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/7161#comment:4>
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