[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

Making WordPress.org noreply at wordpress.org
Fri Nov 13 16:58:45 UTC 2020

#5426: Improve the plugin repository's Support tab.
 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |

Comment (by carike):

 > There are, but if the bare minimum expectation is that you keep an eye
 on your own forums for code you host here, I think that's acceptable.

 I think these are separate issues, but okay, let's follow the rabbit hole
 The reality is that, currently, there is no requirement to provide any
 support for any code that you host here.
 Enforcing such a requirement would be very difficult and would be
 difficult to do consistently across developers.
 Also, I'm personally concerned that the market has more and more of an
 expectation of everything that plugin authors need to give away for free.
 I think it should be possible for someone to "donate" GPL code, but charge
 for all support.

 > If, as you say, it's users who are expecting things to be an official
 forum, then the first step would be to clarify that they are in fact open
 community forums, where everyone and anyone can help you.

 Authors are allowed to link to their site on the Description tab for their
 readme. I personally really do not understand the sanctity placed on the
 "Support" tab here. The user is looking for support. The developer wants
 to offer support (through whichever channel), or doesn't, in which case
 they'd be able to list so on the proposed tab. The community support
 forums do not go away - and they are still listed first. Empowering people
 isn't easy - it means accepting that sometimes they are not going to
 choose your solution. And that's okay. It means it's working.

Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:14>
Making WordPress.org <https://meta.trac.wordpress.org/>
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