[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

Making WordPress.org noreply at wordpress.org
Fri Nov 13 16:41:34 UTC 2020

#5426: Improve the plugin repository's Support tab.
 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |

Comment (by Ipstenu):

 > There are lots of different ways to contribute to the community. I think
 there are many people that feel that WordPress is somewhat parasitic right
 now. A compromise here can go some ways towards showing good faith and de-
 escalating things.

 There are, but if the bare ''minimum'' expectation is that you keep an eye
 on your own forums for code you host here, I think that's acceptable.

 > The problem is that we should not give users something different to what
 they expect.

 Okay this is where I'm at odds with your premise.

 If, as you say, it's **users** who are expecting things to be an official
 forum, then the first step would be to clarify that they are in fact open
 ''community'' forums, where everyone and anyone can help you.

 But I would argue that even if we had it clearly demarcated between
 official and unofficial, people will still get confused, and we'll have
 solved nothing.

 Basically? I don't think giving the minority of developers who want this
 will solve the problem for the majority of users. Over 90,000 plugins. I
 would be shocked if more than 1% of those plugins have (or even wanted to
 have) official forums/sources. And like as not, it won't be the 1% who are
 making users upset. In my experience (and this is anecdotal since I've
 never bothered to keep track), people get the most angry at the small
 plugins who support things in their free time.

Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:13>
Making WordPress.org <https://meta.trac.wordpress.org/>
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