[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

[Making WordPress.org]

#5426: Improve the plugin repository's Support tab.
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 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |
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Comment (by carike):

 > This ticket proposes that there is a problem to solve, but I don't see
 it.

 The problem is that we should not give users something different to what
 they expect.
 When you are looking for your keys and you find it in the third place you
 look, you don't keep searching the whole house.
 When a user clicks on the plugin / theme's "Support" tab, they have a
 reasonable expectation that that is the main / official support channel.
 While community support is valuable and should be encouraged and
 protected, we should not seek to make other people's choices for them.
 There are two possible channels here. Acknowledging that isn't a bad
 thing.
 Free market of ideas an' all... If the Support Forums are the better
 option, users will use them.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:10>
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