[theme-reviewers] What is your opinion on handling support

[Emil Uzelac]

Either option should be good, if you are a startup provide a prompt and
easy to follow
support and don't limit your users in any way.

First impression is what counts the most, make a note of that and you're
all set.

It's not the first time when users say "*great looking Theme, but support
is no good*".

Whatever your choice is, go with one and don't stretch with both.

If you are using your own support, make sure that they're public that will
save you time
and also no e-mail support whatsoever :)

Good luck,
Emil


On Fri, Mar 15, 2013 at 4:34 PM, Chip Bennett <chip at chipbennett.net> wrote:

> I use a combination of WPORG support forums, and GitHub.
>
> I handle support questions on WPORG support forums, and shunt bug reports,
> feature requests, and forks/patches to GitHub.
>
> For the users who already use GitHub, they submit bug reports and patches
> themselves. For non-GitHub users, I cross-post bug reports from the WPORG
> support forums to GitHub, with a link back to the original support thread
> (then link the GitHub Issue back in the support forum).
>
> One of the real benefits of using GitHub Issues is that you can pull all
> that information out via the GitHub API, which makes writing change logs
> all that much easier/better. You can even pull those data into your Theme,
> perhaps as a support "panel" in the Theme Options page (or in a contextual
> help tab, as I've done in Oenology - feel free to take a look, and
> borrow/steal/modify the code if it's helpful).
>
> But for the bulk of general support, as Justin says: the infrastructure is
> already there in the WPORG support forums, so it's in your and your users'
> best interests to take advantage of that infrastructure.
>
>
> On Fri, Mar 15, 2013 at 4:45 PM, Ünsal Korkmaz <unsalkorkmaz at gmail.com>wrote:
>
>> Hi,
>> I am trying to decide how to give support to my theme users. Current
>> options:
>>
>>    - Only WordPress.Org support forums
>>    - Creating a free community in http://theme.firmasite.com/
>>    - Using Github
>>
>> Github is not end-user friendly in my opinion.
>> Only using WordPress.Org support forums can be problem for future..
>> And as myself, i dont like registering a website for getting help ..
>>
>> So i couldnt decide. What is your suggestion on handling support
>> properly?
>> (I hope its not against rule to ask this here, basically asking here
>> because its about theme and people are here experience with theme support)
>>
>>
>> _______________________________________________
>> theme-reviewers mailing list
>> theme-reviewers at lists.wordpress.org
>> http://lists.wordpress.org/mailman/listinfo/theme-reviewers
>>
>>
>
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