<div dir="ltr">Either option should be good, if you are a startup provide a prompt and easy to follow<div style>support and don't limit your users in any way. </div><div style><br></div><div style>First impression is what counts the most, make a note of that and you're all set.</div>
<div style><br></div><div style>It's not the first time when users say "<i>great looking Theme, but support is no good</i>".</div><div style><br></div><div style>Whatever your choice is, go with one and don't stretch with both.</div>
<div style><br></div><div style>If you are using your own support, make sure that they're public that will save you time </div><div style>and also no e-mail support whatsoever :)</div><div style><br></div><div style>Good luck,</div>
<div style>Emil</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Mar 15, 2013 at 4:34 PM, Chip Bennett <span dir="ltr"><<a href="mailto:chip@chipbennett.net" target="_blank">chip@chipbennett.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I use a combination of WPORG support forums, and GitHub.<div><br></div><div>I handle support questions on WPORG support forums, and shunt bug reports, feature requests, and forks/patches to GitHub.</div>
<div><br></div><div>For the users who already use GitHub, they submit bug reports and patches themselves. For non-GitHub users, I cross-post bug reports from the WPORG support forums to GitHub, with a link back to the original support thread (then link the GitHub Issue back in the support forum).</div>
<div><br></div><div>One of the real benefits of using GitHub Issues is that you can pull all that information out via the GitHub API, which makes writing change logs all that much easier/better. You can even pull those data into your Theme, perhaps as a support "panel" in the Theme Options page (or in a contextual help tab, as I've done in Oenology - feel free to take a look, and borrow/steal/modify the code if it's helpful).</div>
<div><br></div><div>But for the bulk of general support, as Justin says: the infrastructure is already there in the WPORG support forums, so it's in your and your users' best interests to take advantage of that infrastructure.</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Fri, Mar 15, 2013 at 4:45 PM, Ünsal Korkmaz <span dir="ltr"><<a href="mailto:unsalkorkmaz@gmail.com" target="_blank">unsalkorkmaz@gmail.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">Hi,<div>I am trying to decide how to give support to my theme users. Current options:</div>
<div><ul><li>Only WordPress.Org support forums</li>
<li>Creating a free community in <a href="http://theme.firmasite.com/" target="_blank">http://theme.firmasite.com/</a></li>
<li>Using Github</li></ul><div>Github is not end-user friendly in my opinion. </div><div>Only using WordPress.Org support forums can be problem for future..</div><div>And as myself, i dont like registering a website for getting help ..</div>
<div><br></div><div>So i couldnt decide. What is your suggestion on handling support properly? </div><div>(I hope its not against rule to ask this here, basically asking here because its about theme and people are here experience with theme support)</div>
<div><br></div></div>
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