[theme-reviewers] What is your opinion on handling support

[Daniel Tara]

> Other than not being able to get email updates for all our theme forums (like we can for plugins), the .ORG support forum is a decent system to use.  The infrastructure is already there, so take advantage of it.

I subscribe to the theme's tag and that pretty much gets me notified about most posts.

Daniel

On Mar 15, 2013, at 11:13 PM, Justin Tadlock wrote:

> If I had started building themes when WordPress.org had a good solution for theme support, I most likely would've just used the .ORG forums.  At that time, theme authors had to build up their own communities.  It's a lot of extra work and headaches building up your own support system (though you do get more control).
> 
> Other than not being able to get email updates for all our theme forums (like we can for plugins), the .ORG support forum is a decent system to use.  The infrastructure is already there, so take advantage of it.
> 
> GitHub is great as a bug tracker, but you wouldn't want to do support there.
> 
> On 3/15/2013 3:45 PM, Ünsal Korkmaz wrote:
>> Hi,
>> I am trying to decide how to give support to my theme users. Current options:
>> Only WordPress.Org support forums
>> Creating a free community in http://theme.firmasite.com/
>> Using Github
>> Github is not end-user friendly in my opinion. 
>> Only using WordPress.Org support forums can be problem for future..
>> And as myself, i dont like registering a website for getting help ..
>> 
>> So i couldnt decide. What is your suggestion on handling support properly? 
>> (I hope its not against rule to ask this here, basically asking here because its about theme and people are here experience with theme support)
>> 
>> 
>> 
>> _______________________________________________
>> theme-reviewers mailing list
>> theme-reviewers at lists.wordpress.org
>> http://lists.wordpress.org/mailman/listinfo/theme-reviewers
> 
> _______________________________________________
> theme-reviewers mailing list
> theme-reviewers at lists.wordpress.org
> http://lists.wordpress.org/mailman/listinfo/theme-reviewers

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.wordpress.org/pipermail/theme-reviewers/attachments/20130315/42978e4b/attachment.htm>