[theme-reviewers] What is your opinion on handling support

Justin Tadlock justin at justintadlock.com
Fri Mar 15 21:13:57 UTC 2013

If I had started building themes when WordPress.org had a good solution 
for theme support, I most likely would've just used the .ORG forums.  At 
that time, theme authors had to build up their own communities.  It's a 
lot of extra work and headaches building up your own support system 
(though you do get more control).

Other than not being able to get email updates for all our theme forums 
(like we can for plugins), the .ORG support forum is a decent system to 
use.  The infrastructure is already there, so take advantage of it.

GitHub is great as a bug tracker, but you wouldn't want to do support there.

On 3/15/2013 3:45 PM, Ünsal Korkmaz wrote:
> Hi,
> I am trying to decide how to give support to my theme users. Current 
> options:
>   * Only WordPress.Org support forums
>   * Creating a free community in http://theme.firmasite.com/
>   * Using Github
> Github is not end-user friendly in my opinion.
> Only using WordPress.Org support forums can be problem for future..
> And as myself, i dont like registering a website for getting help ..
> So i couldnt decide. What is your suggestion on handling support 
> properly?
> (I hope its not against rule to ask this here, basically asking here 
> because its about theme and people are here experience with theme support)
> _______________________________________________
> theme-reviewers mailing list
> theme-reviewers at lists.wordpress.org
> http://lists.wordpress.org/mailman/listinfo/theme-reviewers

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