[theme-reviewers] Questions for Otto/Nacin

[Chip Bennett]

The entire idea behind the suggestion is to create a proper workflow for
Review Trainees. With as little manual intervention as possible, we need a
way to:

1) Assign a ticket to a Reviewer Trainee (requires a "Reviewer Trainee" user
group, with appropriate permissions)
2) Have Reviewer Trainee review ticket, leave review comments, and
close/resolve the ticket (requires Reviewer Trainee-specific ticket
resolutions)
3) Alert a Reviewer that a Reviewer Trainee has completed a review that
requires an audit (requires custom reports based on Reviewer
Trainee-specific ticket resolutions)
4) Have a Reviewer audit the ticket, and close/resolve appropriately,
confirming (or not) the suggested resolution

Having user-group specific ticket resolutions would create systemic controls
over the process, thus requiring less manual intervention. In any case, we
can surely implement the Reviewer Trainee user group, and
suggest-approval/suggest-not-approval ticket resolutions. We would just have
to rely on *telling* the Reviewer Trainees only to use the "suggest-"
resolutions, and auditing to ensure that they follow those instructions.

This will also help clarify (or redefine) the use of "suggest-approval" and
"needs-additional-review" - one of which can be removed, depending on which
way we choose to go.

Chip


On Fri, Oct 8, 2010 at 10:16 AM, Edward Caissie <edward.caissie at gmail.com>wrote:

> Although I would like to know more behind these ideas Chip ... I do like
> the idea of the "suggest-not-approved" resolution, it could even replace the
> "needs-additional-review" resolution.
>
> BUT, each resolution needs to be clearly defined, or at least defined well
> enough so it is easily understood when to use; and, what is required when
> using each.
>
>
> Cais
>
> On Fri, Oct 8, 2010 at 10:42 AM, Chip Bennett <chip at chipbennett.net>wrote:
>
>> Otto/Nacin,
>>
>> Is it possible to restrict Trac ticket resolution options by user group?
>> For example, can Group A be restricted to Resolution 1 and Resolution 2,
>> while Group B is restricted to Resolution C and Resolution D?
>>
>> If so, would it be possible to implement the following for Theme-Trac?
>>
>> New User Group: Review Trainee
>>
>> Ticket Resolution Permissions:
>>
>>  - approved (Reviewer, Review Admin)
>>  - not-approved (Reviewer, Review Admin)
>>  - suggest-approval (Review Trainee)
>>  - suggest-not-approved (Reviewer Trainee)
>>  - DELETE needs-additional-review
>>
>> Alternately (a decision for Cais/Pross, I think):
>>
>>  - approved (Reviewer, Review Admin)
>>  - not-approved (Reviewer, Review Admin)
>>  - needs-additional-review (Review Trainee)
>>  - DELETE suggest-approval
>>
>> Thoughts? Is this possible?
>>
>> Chip
>>
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>>
>>
>
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