[wp-trac] [WordPress Trac] #51634: brockashby.com Fatal error; No recovery email received (was: URGENT! brockashby.com Fatal error; No recovery email received)

[WordPress Trac]

#51634: brockashby.com Fatal error; No recovery email received
---------------------------+----------------------
 Reporter:  divyacharvaka  |       Owner:  (none)
     Type:  defect (bug)   |      Status:  closed
 Priority:  normal         |   Milestone:
Component:  Query          |     Version:  5.2.1
 Severity:  normal         |  Resolution:  invalid
 Keywords:                 |     Focuses:
---------------------------+----------------------
Description changed by SergeyBiryukov:

Old description:

> Hi Team, please help resolve this urgent issue where we are getting fatal
> error due to plugin Go-exercise. Need **urgent assistance** in deleting
> the same folder from plugins folder.
>
> I have tried below troubleshooting steps but in vain.
>
> - Waited for recovery mode email but havent received it on any of the
> email accounts including admin
> - Tried to modify active_plugins row from wp_options table using
> phpmyadmin but didnt fix the issue
> - Tried accessing FTP from cpanel but the files dont seem to be in sync
> with latest website
>
> **This is highly impacting the business and I request you to look into
> this with highest priority and urgency.
> **
> Please find below error stack trace for reference.
> ''
> Fatal error: Uncaught Error: Call to a member function get() on null in
> /home/brockash/public_html/wp-includes/query.php:28 Stack trace: #0
> /home/brockash/public_html/wp-content/plugins/go-exercise/public/class-
> go-exercise-free-public.php(1832): get_query_var('exercise') #1
> /home/brockash/public_html/wp-includes/class-wp-hook.php(286):
> GOEX_Public->go_ex_add_template_files(Object(WP_Query)) #2
> /home/brockash/public_html/wp-includes/class-wp-hook.php(310):
> WP_Hook->apply_filters(NULL, Array) #3 /home/brockash/public_html/wp-
> includes/plugin.php(531): WP_Hook->do_action(Array) #4
> /home/brockash/public_html/wp-includes/class-wp-query.php(1067):
> do_action_ref_array('parse_query', Array) #5 /home/brockash/public_html
> /wp-includes/class-wp-query.php(1740): WP_Query->parse_query() #6
> /home/brockash/public_html/wp-includes/class-wp-query.php(3404):
> WP_Query->get_posts() #7 /home/brockash/public_html/wp-
> includes/post.php(1961): WP_Query->query(Array) #8
> /home/brockash/public_html/wp-content/plugins/restrict-user-
> access/app.php(441): in /home/brockash/public_html/wp-includes/query.php
> on line 28
> The site is experiencing technical difficulties.''

New description:

 Hi Team, please help resolve this urgent issue where we are getting fatal
 error due to plugin Go-exercise. Need **urgent assistance** in deleting
 the same folder from plugins folder.

 I have tried below troubleshooting steps but in vain.

 - Waited for recovery mode email but havent received it on any of the
 email accounts including admin
 - Tried to modify active_plugins row from wp_options table using
 phpmyadmin but didnt fix the issue
 - Tried accessing FTP from cpanel but the files dont seem to be in sync
 with latest website

 **This is highly impacting the business and I request you to look into
 this with highest priority and urgency.
 **
 Please find below error stack trace for reference.
 {{{
 Fatal error: Uncaught Error: Call to a member function get() on null in
 /home/brockash/public_html/wp-includes/query.php:28
 Stack trace:
 #0 /home/brockash/public_html/wp-content/plugins/go-exercise/public/class-
 go-exercise-free-public.php(1832): get_query_var('exercise')
 #1 /home/brockash/public_html/wp-includes/class-wp-hook.php(286):
 GOEX_Public->go_ex_add_template_files(Object(WP_Query))
 #2 /home/brockash/public_html/wp-includes/class-wp-hook.php(310):
 WP_Hook->apply_filters(NULL, Array)
 #3 /home/brockash/public_html/wp-includes/plugin.php(531):
 WP_Hook->do_action(Array)
 #4 /home/brockash/public_html/wp-includes/class-wp-query.php(1067):
 do_action_ref_array('parse_query', Array)
 #5 /home/brockash/public_html/wp-includes/class-wp-query.php(1740):
 WP_Query->parse_query()
 #6 /home/brockash/public_html/wp-includes/class-wp-query.php(3404):
 WP_Query->get_posts()
 #7 /home/brockash/public_html/wp-includes/post.php(1961):
 WP_Query->query(Array)
 #8 /home/brockash/public_html/wp-content/plugins/restrict-user-
 access/app.php(441): in /home/brockash/public_html/wp-includes/query.php
 on line 28
 The site is experiencing technical difficulties.
 }}}

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Ticket URL: <https://core.trac.wordpress.org/ticket/51634#comment:2>
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