[wp-trac] [WordPress Trac] #51634: URGENT! brockashby.com Fatal error; No recovery email received

[WordPress Trac]

#51634: URGENT! brockashby.com Fatal error; No recovery email received
-------------------------------------------------+-------------------------
 Reporter:  divyacharvaka                        |      Owner:  (none)
     Type:  defect (bug)                         |     Status:  new
 Priority:  normal                               |  Milestone:  Awaiting
                                                 |  Review
Component:  General                              |    Version:  5.2.1
 Severity:  blocker                              |   Keywords:
  Focuses:  accessibility, administration,       |
  multisite, performance                         |
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 Hi Team, please help resolve this urgent issue where we are getting fatal
 error due to plugin Go-exercise. Need **urgent assistance** in deleting
 the same folder from plugins folder.

 I have tried below troubleshooting steps but in vain.

 - Waited for recovery mode email but havent received it on any of the
 email accounts including admin
 - Tried to modify active_plugins row from wp_options table using
 phpmyadmin but didnt fix the issue
 - Tried accessing FTP from cpanel but the files dont seem to be in sync
 with latest website

 **This is highly impacting the business and I request you to look into
 this with highest priority and urgency.
 **
 Please find below error stack trace for reference.
 ''
 Fatal error: Uncaught Error: Call to a member function get() on null in
 /home/brockash/public_html/wp-includes/query.php:28 Stack trace: #0
 /home/brockash/public_html/wp-content/plugins/go-exercise/public/class-go-
 exercise-free-public.php(1832): get_query_var('exercise') #1
 /home/brockash/public_html/wp-includes/class-wp-hook.php(286):
 GOEX_Public->go_ex_add_template_files(Object(WP_Query)) #2
 /home/brockash/public_html/wp-includes/class-wp-hook.php(310):
 WP_Hook->apply_filters(NULL, Array) #3 /home/brockash/public_html/wp-
 includes/plugin.php(531): WP_Hook->do_action(Array) #4
 /home/brockash/public_html/wp-includes/class-wp-query.php(1067):
 do_action_ref_array('parse_query', Array) #5 /home/brockash/public_html
 /wp-includes/class-wp-query.php(1740): WP_Query->parse_query() #6
 /home/brockash/public_html/wp-includes/class-wp-query.php(3404):
 WP_Query->get_posts() #7 /home/brockash/public_html/wp-
 includes/post.php(1961): WP_Query->query(Array) #8
 /home/brockash/public_html/wp-content/plugins/restrict-user-
 access/app.php(441): in /home/brockash/public_html/wp-includes/query.php
 on line 28
 The site is experiencing technical difficulties.''

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Ticket URL: <https://core.trac.wordpress.org/ticket/51634>
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