[wp-trac] [WordPress Trac] #37031: Comment Notifications Not being Sent to Host Server

[WordPress Trac]

#37031: Comment Notifications Not being Sent to Host Server
--------------------------+----------------------
 Reporter:  lexie2302     |       Owner:
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:
Component:  Comments      |     Version:  4.5.2
 Severity:  normal        |  Resolution:  invalid
 Keywords:                |     Focuses:
--------------------------+----------------------
Description changed by SergeyBiryukov:

Old description:

> For the past week, my comment notification has not worked. The first
> issue is happening when I login into WP dashboard. It is not even showing
> when I have a new comment. You have to click on comments to see new ones,
> but it will not light up orange on the top right anymore. When you click
> the top right comment bubble, it just acts like it is loading, it no
> longer shows anything.
>
> The maker of my theme doesn't have any thing to do with comments, so I
> have ruled that out.
>
> The second problem is I no longer receive email notifications when a new
> email is posted. My hosting server has searched around and we have tried
> everything including changing emails, etc. They said, there server isn't
> even receiving all my comments, which is why I am not getting the email
> notification. For some reason, they only get a few of the comments to
> their server. I talked with them again yesterday, and they sent this
> email and said I need WP support.
>
> Here is the email:
>
> After doing a search in our email logs, our server is only receiving 5 of
> the last 14 comments notifications made on 6/03/16.  Below is what we
> found in the log.  The important information is the date/time and the "<=
> amsacade at box1175.bluehost.com" which indicates who it is from.
>
> -Alex
> Web Advisor
> Bluehost
>

> 2016-06-03 04:29:42 1b8mMH-0007ZP-VO <= amsacade at box1175.bluehost.com
> H=(box1175.bluehost.com) [127.0.0.1]:38728 P=esmtp S=1725
> id=f40a638f03d66b55900fea0e7422e5d0 at www.chemistrycachet.com T="[Chemistry
> Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
> Y'all!\"" for asrochester at gmail.com
>
> 2016-06-03 04:51:27 1b8mhL-00067p-Q4 <= amsacade at box1175.bluehost.com
> H=(box1175.bluehost.com) [127.0.0.1]:55616 P=esmtp S=1674
> id=fd8b7208bbe2aed7d16e15d9d9b6c793 at www.chemistrycachet.com T="[Chemistry
> Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
> Y'all!\"" for asrochester at gmail.com
>
> 2016-06-03 08:02:02 1b8pfm-0001eY-Ei <= amsacade at box1175.bluehost.com
> H=(box1175.bluehost.com) [127.0.0.1]:48834 P=esmtp S=1627
> id=ae43d92c396ba4d62d9fc58f23bfddd7 at www.chemistrycachet.com T="[Chemistry
> Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
> Y'all!\"" for asrochester at gmail.com
>
> 2016-06-03 09:26:47 1b8qzn-0000Hg-LT <= amsacade at box1175.bluehost.com
> H=(box1175.bluehost.com) [127.0.0.1]:41251 P=esmtp S=1694
> id=efb2a1b385eafdac5323db2154f622b8 at www.chemistrycachet.com T="[Chemistry
> Cachet | Lifestyle Blog] Comment: \"Tea Infused Creamy Strawberry
> Popsicles\"" for asrochester at gmail.com
>
> 2016-06-03 09:47:29 1b8rJp-0007ow-AI <= amsacade at box1175.bluehost.com
> H=(box1175.bluehost.com) [127.0.0.1]:34794 P=esmtp S=1555
> id=0b0e7585ba55bad718d16fe6735590de at www.chemistrycachet.com T="[Chemistry
> Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
> Y'all!\"" for asrochester at gmail.com
>
> Thank you,
>
> Bluehost Support
>
> This is the case with my website chemistrycachet.com as well as with my
> other website amsacademicservices.com. Both of these wordpress websites
> are having the same problem and use different themes. I have not changed
> or done anything with either website in over a year. I also deactivated
> all comment plugins and it still doesn't work. Thank you

New description:

 For the past week, my comment notification has not worked. The first issue
 is happening when I login into WP dashboard. It is not even showing when I
 have a new comment. You have to click on comments to see new ones, but it
 will not light up orange on the top right anymore. When you click the top
 right comment bubble, it just acts like it is loading, it no longer shows
 anything.

 The maker of my theme doesn't have any thing to do with comments, so I
 have ruled that out.

 The second problem is I no longer receive email notifications when a new
 email is posted. My hosting server has searched around and we have tried
 everything including changing emails, etc. They said, there server isn't
 even receiving all my comments, which is why I am not getting the email
 notification. For some reason, they only get a few of the comments to
 their server. I talked with them again yesterday, and they sent this email
 and said I need WP support.

 Here is the email:

  After doing a search in our email logs, our server is only receiving 5 of
 the last 14 comments notifications made on 6/03/16.  Below is what we
 found in the log.  The important information is the date/time and the "<=
 amsacade at box1175.bluehost.com" which indicates who it is from.
  [[BR]]
  -Alex
  Web Advisor
  Bluehost
  [[BR]]
  {{{
 2016-06-03 04:29:42 1b8mMH-0007ZP-VO <= amsacade at box1175.bluehost.com
 H=(box1175.bluehost.com) [127.0.0.1]:38728 P=esmtp S=1725
 id=f40a638f03d66b55900fea0e7422e5d0 at www.chemistrycachet.com T="[Chemistry
 Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
 Y'all!\"" for asrochester at gmail.com

 2016-06-03 04:51:27 1b8mhL-00067p-Q4 <= amsacade at box1175.bluehost.com
 H=(box1175.bluehost.com) [127.0.0.1]:55616 P=esmtp S=1674
 id=fd8b7208bbe2aed7d16e15d9d9b6c793 at www.chemistrycachet.com T="[Chemistry
 Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
 Y'all!\"" for asrochester at gmail.com

 2016-06-03 08:02:02 1b8pfm-0001eY-Ei <= amsacade at box1175.bluehost.com
 H=(box1175.bluehost.com) [127.0.0.1]:48834 P=esmtp S=1627
 id=ae43d92c396ba4d62d9fc58f23bfddd7 at www.chemistrycachet.com T="[Chemistry
 Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
 Y'all!\"" for asrochester at gmail.com

 2016-06-03 09:26:47 1b8qzn-0000Hg-LT <= amsacade at box1175.bluehost.com
 H=(box1175.bluehost.com) [127.0.0.1]:41251 P=esmtp S=1694
 id=efb2a1b385eafdac5323db2154f622b8 at www.chemistrycachet.com T="[Chemistry
 Cachet | Lifestyle Blog] Comment: \"Tea Infused Creamy Strawberry
 Popsicles\"" for asrochester at gmail.com

 2016-06-03 09:47:29 1b8rJp-0007ow-AI <= amsacade at box1175.bluehost.com
 H=(box1175.bluehost.com) [127.0.0.1]:34794 P=esmtp S=1555
 id=0b0e7585ba55bad718d16fe6735590de at www.chemistrycachet.com T="[Chemistry
 Cachet | Lifestyle Blog] Comment: \"Friday Favorites - Happy June
 Y'all!\"" for asrochester at gmail.com
 }}}
  Thank you,
  [[BR]]
  Bluehost Support

 This is the case with my website chemistrycachet.com as well as with my
 other website amsacademicservices.com. Both of these wordpress websites
 are having the same problem and use different themes. I have not changed
 or done anything with either website in over a year. I also deactivated
 all comment plugins and it still doesn't work. Thank you

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Ticket URL: <https://core.trac.wordpress.org/ticket/37031#comment:3>
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