[wp-meta] [Making WordPress.org] #7316: Add Blue Checkmark | Plugin Support Topics

[Making WordPress.org]

#7316: Add Blue Checkmark | Plugin Support Topics
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 Reporter:  generosus                            |       Owner:  (none)
     Type:  enhancement                          |      Status:  new
 Priority:  normal                               |   Milestone:
Component:  Support Forums                       |  Resolution:
 Keywords:  2nd-opinion dev-feedback has-        |
  screenshots                                    |
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Comment (by alanfuller):

 There is some merit in this idea.

 Plugin developers believe ( rightly ) that the number or % or resolved
 tickets has some influence in their search position.


 {{{
 'field_value_factor' => [
                                         'field' =>
 'support_threads_resolved',
                                         'factor' => 0.25,
                                         'modifier' => 'log2p',
                                         'missing' => 0.5,
                                   ],
 }}}
 https://github.com/WordPress/wordpress.org/blob/trunk/wordpress.org/public_html
 /wp-content/plugins/plugin-directory/class-plugin-search.php

 So there is motivation to resolve support forum threads.

 One massive issue is users ( in my experience > 50% ) don't bother to come
 back and respond - at all - to the voluntary efforts of the plugin devs -
 so leaving it unresolved is potentially damaging to the plugin's search
 results.

 Having a 'support responded' flag and using that in the search would be a
 more realistic measure of whether the plugin support is active.

 There is an additional benefit of a 'support responded flag, but only if
 it is turned off if the user responds after. Currently plugin devs also
 set the resolved flag when the user has not come back so they have an easy
 way to see they don't have to keep reviewing the topic.

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/7316#comment:1>
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