[wp-meta] [Making WordPress.org] #7316: Add Blue Checkmark | Plugin Support Topics

[Making WordPress.org]

#7316: Add Blue Checkmark | Plugin Support Topics
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 Reporter:  generosus    |      Owner:  (none)
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:
Component:  Support      |   Keywords:  2nd-opinion dev-feedback has-
  Forums                 |  screenshots
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 **Issue:**

 Currently, plugin support topics are labeled as "Resolved" with a Green
 checkmark. Unfortunately, plugin developers are also using the Green
 checkmark as an indicator that they viewed and answered the topic, but did
 not necessarily resolve it. As a result, when not resolved, topic owners
 have to reopen the topic or further discuss it with the developer.

 Here's one good example: https://prnt.sc/jvlYgHxPuhQS

 The above situation causes confusion and frustration amongst plugin users
 who are searching for a real fix or solution to their issue(s).

 **Solution:**

 Based on the above, I would like to recommend the creation and placement
 of a Blue checkmark next to the support topic when it has been viewed and
 answered by the plugin developer. If and when the topic is truly resolved,
 the topic owner or the developer can then change the topic to "Resolved"
 (Green checkmark).

 **Implementation:**

 1. Add "answered" to the topic Status dropdown box. Details:
 https://prnt.sc/Zqc0ir35Wr5L
 2. When "answered" is selected, a Blue checkbox is placed next to the
 support topic.

 **Benefits:**

 1. Eliminate "tug of wars" between the topic owner and plugin developer
 concerning the final resolution to a plugin issue.
 2. Plugin users can identify and view "real" plugin solutions a lot
 faster.
 3. Plugin developers will have an option to label topics that have been
 viewed and answered, but are not resolved or address properly the topic
 owner's request.

 Cheers!

-- 
Ticket URL: <https://meta.trac.wordpress.org/ticket/7316>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org