[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

[Making WordPress.org]

#5426: Improve the plugin repository's Support tab.
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 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |
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Comment (by tnolte):

 I would be careful pidgin holing this into "commercial support". As a free
 plugin provider it becomes a challenge to have to constantly recreate
 GitHub issues, where I can actually track work that needs to be done, from
 WordPress.org support requests. Another issue that now seems to be
 prevalent is that the quality of support by plugin authors is basically
 evaluated based on the activity on WordPress.org alone.

 Although, I will say that the original issue that started all of this was
 what to do about the .org support forums being used for commercial support
 when there are freemium plugins. In that vain a place that calls out
 commercial support is good. I'm still frustrated with all the extra work I
 have to when supporting a free plugin. My time is valuable and when the
 .org repository just makes my support efforts harder it's frustrating. I'd
 like to hear how Gutenberg I'd managing this since all of the development
 is being done on GitHub. Seems like improvements would help that support
 effort as well. Maybe WordPress.org could provide a REST API or hooks that
 would allow me to trigger opening up GitHub issues when support requests
 are opened on the forums. Then be able to provide responses directly back
 to those posts from the GitHub issues. That warrants a new
 ticket/discussion though.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:17>
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