[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

[Making WordPress.org]

#5426: Improve the plugin repository's Support tab.
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 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |
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Comment (by Clorith):

 I just closed #5482 as a duplicate, as I had missed this ticket
 altogether.

 I don't agree with the idea of having the support section be another two-
 step click, and am cross-posting my thoughts from the other ticket, to
 consolidate thoughts and discussions on this topic in one place (here).

 Original post:

 For the sake of discussion, and potential implementation, let's look at
 the idea of letting authors declare their commercial site in some way
 though.

 For comparison, themes currently have a "Theme Homepage" link, under the
 theme details, in the sidebar.

 Plugins have nothing like this right now. So adding a "Plugin Homepage"
 link may be a starter.

 By making this an official thing (it doesn't need to go into the readme,
 we all know that's already starting to get quite busy), maybe by adding it
 to the Advanced view of a plugin, which is already becoming partly the
 authors control panel, we can actually do some with this.

 The rebuttal: Authors can just add a sticky topic saying where to go. And
 although this is correct, we also know that users do not necessarily read
 a sticky once they've landed in the forums.

 I've attached a screenshot of a concept, the text would need working into
 something that makes it clear that this is their own doing, and not a
 dotorg thing, but I believe there is legitimate value in showing users
 both directions, and things have moved forward, it's not all techy users
 visiting forums, it's average Jim and Jill, who may not know of previous
 norms on how to forum properly.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:16>
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