[wp-meta] [Making WordPress.org] #5426: Improve the plugin repository's Support tab.

[Making WordPress.org]

#5426: Improve the plugin repository's Support tab.
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 Reporter:  carike            |       Owner:  (none)
     Type:  defect            |      Status:  new
 Priority:  normal            |   Milestone:
Component:  Plugin Directory  |  Resolution:
 Keywords:  2nd-opinion       |
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Comment (by carike):

 Replying to [comment:3 dd32]:

 > I personally don't like this phrasing at all, and I think we should
 improve the wording to force authors to offer support through official
 WordPress.org channels.
 > By having your plugin hosted on WordPress.org, you're expected to make
 use of the provided tooling, it's not designed to be used purely as a
 distribution channel only.
 > I would go so far as to support disallowing plugin authors from linking
 to their own support channels.
 > `close` because I feel that's the ideal solution putting end-users
 first.

 Users are not well-served when there is no one to serve them.
 There is enough friction that can't be eliminated between the repos and
 independent developers.
 We should try to reduce the friction that we **can** control. This is one
 of those cases.
 Giving people agency increases satisfaction - and the WordPress ecosystem
 needs independent developers.
 End-users are best served in vibrant, active communities - not by people
 who feel resentful because they are being forced.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5426#comment:5>
Making WordPress.org <https://meta.trac.wordpress.org/>
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