[wp-meta] [Making WordPress.org] #5093: Proposal to allow users to remove URLs that they have added to their posts in the support forums

[Making WordPress.org]

#5093: Proposal to allow users to remove URLs that they have added to their posts
in the support forums
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 Reporter:  carike          |      Owner:  (none)
     Type:  defect          |     Status:  new
 Priority:  normal          |  Milestone:
Component:  Support Forums  |   Keywords:  needs-privacy-review
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 The Problem:

 - Many users are asking that their posts be deleted or edited to remove
 URLs, which they included in their posts in order to get support.
 - We do not want users to be afraid to ask for help when they need it.
 Fear is not conducive to creating a positive learning environment.
 - Having these conversations take time and is taxing on moderators, as it
 can take a while to explain to a user why their URL cannot be removed.
 The outcome can often leave both the poster and the moderator
 dissatisfied.

 The Constraints:

 - Removing posts / threads may hinder other users who are looking for
 answers to a similar problem.
 - Removing URLs currently require manual moderator intervention (time).

 The Proposed Solution:

 - After the hour window to edit their own post has expired, offer the user
 a button that can remove URLs from their post instead of the box with
 their post contents.
 - This can be done by searching the post for http:// or https:// (these
 already turn into blue hyperlinks automatically upon posting) or www. and
 replacing them with:
 "[URL redacted by poster]".

 We could include a sentence about the tool being in beta, in the hopes
 that it will be useful to users, next to the button / on hover.
 We could also specify that it will only work for links starting with
 http://, https:// or www. and that other links cannot be removed by the
 tool.

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Ticket URL: <https://meta.trac.wordpress.org/ticket/5093>
Making WordPress.org <https://meta.trac.wordpress.org/>
Making WordPress.org