[wp-meta] [Making WordPress.org] #4915: Add comment or feedback section to End User Documentation page for low-friction interaction

Making WordPress.org noreply at wordpress.org
Wed Feb 5 19:51:46 UTC 2020

#4915: Add comment or feedback section to End User Documentation page for low-
friction interaction
 Reporter:  bph           |       Owner:  (none)
     Type:  enhancement   |      Status:  new
 Priority:  normal        |   Milestone:
Component:  HelpHub       |  Resolution:
 Keywords:  needs-design  |

Comment (by michaelarestad):

 I attempted to simplify the preface to the comment form. I modified the
 heading and following copy. I also am suggesting an alternate heading that
 is a bit shorter.

 > HEADING: Did you find what you were looking for? Is something missing or
 wrong? Let us know right here.

 > ALTERNATE HEADING: Was this article helpful? How could it be improved?

 > Feedback you send to us will go to the folks who maintain this
 documentation. Your email is necessary in case the team has questions or
 would like to follow up.


 I also suggest removal of the following:

 > The issue you found will get fixed in the next update...

 A statement like this can come across as a promise by setting user
 expectations that a change will be made in the near future. If the
 documentation isn't updated shortly, the user may become aggravated.

 Could the following statement be removed in favor of showing a thank you
 when the user submits their feedback?

 > Thanks in advance for letting the team know what you found!

Ticket URL: <https://meta.trac.wordpress.org/ticket/4915#comment:25>
Making WordPress.org <https://meta.trac.wordpress.org/>
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