[wp-meta] [Making WordPress.org] #4915: Add comment or feedback section to End User Documentation page for low-friction interaction
Making WordPress.org
noreply at wordpress.org
Wed Feb 5 19:51:46 UTC 2020
#4915: Add comment or feedback section to End User Documentation page for low-
friction interaction
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Reporter: bph | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone:
Component: HelpHub | Resolution:
Keywords: needs-design |
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Comment (by michaelarestad):
I attempted to simplify the preface to the comment form. I modified the
heading and following copy. I also am suggesting an alternate heading that
is a bit shorter.
> HEADING: Did you find what you were looking for? Is something missing or
wrong? Let us know right here.
> ALTERNATE HEADING: Was this article helpful? How could it be improved?
> Feedback you send to us will go to the folks who maintain this
documentation. Your email is necessary in case the team has questions or
would like to follow up.
.
I also suggest removal of the following:
> The issue you found will get fixed in the next update...
A statement like this can come across as a promise by setting user
expectations that a change will be made in the near future. If the
documentation isn't updated shortly, the user may become aggravated.
.
Could the following statement be removed in favor of showing a thank you
when the user submits their feedback?
> Thanks in advance for letting the team know what you found!
--
Ticket URL: <https://meta.trac.wordpress.org/ticket/4915#comment:25>
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