[theme-reviewers] Closing Tickets

[Emil Uzelac]

All set

On Saturday, June 21, 2014, Ketchup Themes <info at ketchupthemes.com> wrote:

>  Hi guys,
>
> Is it possible for that ticket
> https://themes.trac.wordpress.org/ticket/19007  to reopen ?
>
> Probably the reviewer is a trainee, so she closed the ticket just after
> the review and i didn't have any time to make changes.
>
> I've waited 3 weeks for a reviewer and i guess that it will take the same
> amount of time if i reupload a newer version.
>
> Thanks,
> Alex Itsios
>
> Στις 20/6/2014 9:43 μμ, ο/η Chip Bennett έγραψε:
>
> All,
>
>  There seems to be some misunderstanding about the review workflow. A few
> of the newer reviewers are leaving initial review comments, and immediately
> closing the ticket. While that was our old workflow, it has not been our
> current workflow for about a year.
>
>  Our current workflow is designed such that, as long as the ticket
> remains open, any subsequent Theme updates that get submitted are
> automatically appended to the open ticket - which allows for the review
> process to take place in a single ticket. This process is much easier both
> for the reviewers and for developers.
>
>  Tickets should only be closed under two circumstances:
>
>  1. The developer fails to respond within a reasonable time
> 2. The submission is not legitimate (ripped theme, spam theme, etc.)
>
>  We currently define "reasonable time" as a week. But in order to make
> things even easier and consistent, I am asking that reviewers not close
> tickets due to lack of developer response. This is something that I check
> for, usually daily, in order to close tickets with no response, or to
> request a status update.
>
>  So:
>
>  1. Do not close tickets due to lack of developer response. Admins will
> take care of such ticket closures.
> 2. Do not post "bump" comments, as doing so impacts Admins' ability to
> follow up on idle tickets.
>
>  The idea is that reviewers can just focus on doing reviews, and helping
> developers proceed toward approval; Admins can focus on dealing with
> tickets without developer response and otherwise idle tickets.
>
>  Thanks,
>
>  Chip
>
>
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>
>
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