[theme-reviewers] Closing Tickets

[Imon Themes]

OK got it

Thanks

Imon Themes
On Jun 21, 2014 12:43 AM, "Chip Bennett" <chip at chipbennett.net> wrote:

> All,
>
> There seems to be some misunderstanding about the review workflow. A few
> of the newer reviewers are leaving initial review comments, and immediately
> closing the ticket. While that was our old workflow, it has not been our
> current workflow for about a year.
>
> Our current workflow is designed such that, as long as the ticket remains
> open, any subsequent Theme updates that get submitted are automatically
> appended to the open ticket - which allows for the review process to take
> place in a single ticket. This process is much easier both for the
> reviewers and for developers.
>
> Tickets should only be closed under two circumstances:
>
> 1. The developer fails to respond within a reasonable time
> 2. The submission is not legitimate (ripped theme, spam theme, etc.)
>
> We currently define "reasonable time" as a week. But in order to make
> things even easier and consistent, I am asking that reviewers not close
> tickets due to lack of developer response. This is something that I check
> for, usually daily, in order to close tickets with no response, or to
> request a status update.
>
> So:
>
> 1. Do not close tickets due to lack of developer response. Admins will
> take care of such ticket closures.
> 2. Do not post "bump" comments, as doing so impacts Admins' ability to
> follow up on idle tickets.
>
> The idea is that reviewers can just focus on doing reviews, and helping
> developers proceed toward approval; Admins can focus on dealing with
> tickets without developer response and otherwise idle tickets.
>
> Thanks,
>
> Chip
>
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> theme-reviewers at lists.wordpress.org
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>
>
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