[theme-reviewers] Question about status of tickets when reviewing.

[Otto]

Tickets should be left open for around 7 days-ish. If the theme developer
uploads a new version, and there is an existing ticket still open, then it
doesn't create a new ticket, it appends and modifies the existing one, and
the review can continue

Remember, the goal is to get fixes made and get themes approved. The
reviewer should work with the author, in ticket, to help them find and fix
the issues in the theme. Once there are no more issues, the ticket can be
approved and closed.

The only reason to close a ticket as not-approved is if the theme developer
doesn't get back to it in a reasonable period of time (I figure a week) or
if there is something obviously wrong (spam theme).


-Otto


On Thu, Jun 19, 2014 at 5:09 PM, John Wilson <mail at johnwilsononline.com>
wrote:

> Hi,
>
> I'm wondering the same. Am I right in thinking for developers to update
> themes which fixes issues raised by the theme reviewer, this opens a new
> ticket?
>
> Should tickets be replied to but left open for a while to give developers
> chance to discuss openly with the reviewer the shortfalls of their theme?
>
> Thanks,
> John
>
> Sent from my iPhone
>
> > On 19 Jun 2014, at 22:49, Dylan Scott <dylan.scott at webunitydesign.com>
> wrote:
> >
> > Hi,
> >
> > When reviewing a theme what is the practice on setting the status of the
> ticket? My approach so far has been to close the ticket with a solution
> immediately. Should the ticket be left open for a period after review?
> >
> > Thanks
> >
> > Dylan
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