[theme-reviewers] Proposed criteria change for Commercially Supported GPL Themes page

Scott Reilly scott at coffee2code.com
Fri May 17 21:46:16 UTC 2013

Hi Thomas,

As Bryan said, the proposal does not require theme shops to use the
WordPress.org support forums. No plugin or theme author is, or has
ever been, required to use the WordPress.org support forums. Might
some users expect for support to be provided? No doubt, though plenty
of authors offer custom support while still managing requests sent to
the WP.org support forums. How theme shops choose to handle support is
no doubt a factor in how some users may view them.


On Sat, May 11, 2013 at 6:53 AM, Thomas Scholz <thomas.scholz at gmail.com> wrote:
> The support might be an issue: If you offer professional support, you have
> set up a solution probably that is tightly integrated with an internal
> ticket system. So it should/must be allowed to use the pro support tools
> (maybe free) that are in place and working already on the site of the theme
> foundry.
> I think some clarification about this point would be useful. A requirement
> to use the wordpress.org forum would be a little bit counter-productive. On
> the other hand, users might expect that.

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