[theme-reviewers] New Ticket Resolution

[Gene Robinson]

The only "action" available to me is "leave as new"   I don't see the ability to "accept" or claim ownership anywhere on new tickets.

-Gene (emhr)

On Oct 14, 2010, at 3:08 PM, Edward Caissie wrote:

> I have a second account I could use to test with, I would just prefer not to if the question can be answered without some unneeded ticket manipulations ... and perhaps we will find a method to implement a more easily identifiable and managable Trainee system, yet.
> 
> On Thu, Oct 14, 2010 at 3:03 PM, Chip Bennett <chip at chipbennett.net> wrote:
> Probably a good question for emhr, SpencerFinnell, or croakingtoad.
> 
> (And, if I'm reading properly between the lines: I like what you're thinking!)
> 
> Chip
> 
> 
> On Thu, Oct 14, 2010 at 1:59 PM, Edward Caissie <edward.caissie at gmail.com> wrote:
> Question: (Without actually testing with a second user myself ... ) Can someone (Otto?) confirm if an Authenticated user can "accpet" a ticket, it doesn't appear they can do much of anything except make comments?
> 
> 
> Cais.
> 
> 
> On Thu, Oct 14, 2010 at 2:54 PM, Edward Caissie <edward.caissie at gmail.com> wrote:
> As Chip is suggesting, I would agree ... looking at the WorkFlow image (the wiki is now on my reading list), the "trainee" workflow is essentially the following:
> 
> New --> Assigned --> Accepted --> Closed (resolved?)
> 
> ... with "Accepted" not currently used in any of the Theme Review porcesses and a "Reviewer" is required to close, or make a resolution on the ticket.
> 
> 
> 
> On Thu, Oct 14, 2010 at 2:46 PM, Chip Bennett <chip at chipbennett.net> wrote:
> On Thu, Oct 14, 2010 at 1:44 PM, Otto <otto at ottodestruct.com> wrote:
> On Thu, Oct 14, 2010 at 1:35 PM, Chip Bennett <chip at chipbennett.net> wrote:
> > On Thu, Oct 14, 2010 at 1:32 PM, Edward Caissie <edward.caissie at gmail.com>
> > wrote:
> >> Also, just as a reminder for those not familiar with Trac, all
> >> resolutions, no matter their label, close the ticket.
> >
> > I'm under the assumption at this point that, unless we hear otherwise from
> > Otto or someone, that the original Trainee Workflow idea isn't feasible. So,
> > under that assumption, we'd have no need for "suggest-approval" or
> > "suggest-not-approved" as ticket resolutions.
> 
> The problem with the idea of a suggest-whatever resolution and the
> ticket closing has to do with how trac works. When a ticket is closed,
> changing it to another resolution means reopening it and then
> resolving it with the new resolution. Two steps, basically. This
> rapidly becomes annoying.
> 
> Now, the TracWorkflow *is* adjustable, but I don't know much about how
> to do it at present. Here's a page on the topic:
> http://trac.edgewall.org/wiki/TracWorkflow
> 
> For those who don't want to read through it all, this graphic
> illustrates the default workflow:
> http://trac.edgewall.org/chrome/common/guide/basic-workflow.png
> 
> The wiki page has several examples of how we can modify it to have
> "review" states or similar. We can try to implement some of those if
> it would be helpful to the process.
> 
> I would suggest that, for now, let's see how the manual approach we're currently using works. 
> 
> One thing that would help us would be the ability to create reports based on User Group (primarily, "Reviewer" vs "Authenticated"). If we can generate reports of tickets assigned to Authenticated users (i.e. the Reviewer Trainees who are not yet added to the "Reviewer" group), then we can probably make-do with what we're doing now...
> 
> Chip 
> 
> 
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