[theme-reviewers] New Ticket Resolution

[Edward Caissie]

I have a second account I could use to test with, I would just prefer not to
if the question can be answered without some unneeded ticket manipulations
... and perhaps we will find a method to implement a more easily
identifiable and managable Trainee system, yet.

On Thu, Oct 14, 2010 at 3:03 PM, Chip Bennett <chip at chipbennett.net> wrote:

> Probably a good question for emhr, SpencerFinnell, or croakingtoad.
>
> (And, if I'm reading properly between the lines: I like what you're
> thinking!)
>
> Chip
>
>
> On Thu, Oct 14, 2010 at 1:59 PM, Edward Caissie <edward.caissie at gmail.com>wrote:
>
>> Question: (Without actually testing with a second user myself ... ) Can
>> someone (Otto?) confirm if an Authenticated user can "accpet" a ticket, it
>> doesn't appear they can do much of anything except make comments?
>>
>>
>> Cais.
>>
>>
>> On Thu, Oct 14, 2010 at 2:54 PM, Edward Caissie <edward.caissie at gmail.com
>> > wrote:
>>
>>> As Chip is suggesting, I would agree ... looking at the WorkFlow image
>>> (the wiki is now on my reading list), the "trainee" workflow is essentially
>>> the following:
>>>
>>> New --> Assigned --> Accepted --> Closed (resolved?)
>>>
>>> ... with "Accepted" not currently used in any of the Theme Review
>>> porcesses and a "Reviewer" is required to close, or make a resolution on the
>>> ticket.
>>>
>>>
>>>
>>> On Thu, Oct 14, 2010 at 2:46 PM, Chip Bennett <chip at chipbennett.net>wrote:
>>>
>>>> On Thu, Oct 14, 2010 at 1:44 PM, Otto <otto at ottodestruct.com> wrote:
>>>>
>>>>> On Thu, Oct 14, 2010 at 1:35 PM, Chip Bennett <chip at chipbennett.net>
>>>>> wrote:
>>>>> > On Thu, Oct 14, 2010 at 1:32 PM, Edward Caissie <
>>>>> edward.caissie at gmail.com>
>>>>> > wrote:
>>>>> >> Also, just as a reminder for those not familiar with Trac, all
>>>>> >> resolutions, no matter their label, close the ticket.
>>>>> >
>>>>> > I'm under the assumption at this point that, unless we hear otherwise
>>>>> from
>>>>> > Otto or someone, that the original Trainee Workflow idea isn't
>>>>> feasible. So,
>>>>> > under that assumption, we'd have no need for "suggest-approval" or
>>>>> > "suggest-not-approved" as ticket resolutions.
>>>>>
>>>>> The problem with the idea of a suggest-whatever resolution and the
>>>>> ticket closing has to do with how trac works. When a ticket is closed,
>>>>> changing it to another resolution means reopening it and then
>>>>> resolving it with the new resolution. Two steps, basically. This
>>>>> rapidly becomes annoying.
>>>>>
>>>>> Now, the TracWorkflow *is* adjustable, but I don't know much about how
>>>>> to do it at present. Here's a page on the topic:
>>>>> http://trac.edgewall.org/wiki/TracWorkflow
>>>>>
>>>>> For those who don't want to read through it all, this graphic
>>>>> illustrates the default workflow:
>>>>> http://trac.edgewall.org/chrome/common/guide/basic-workflow.png
>>>>>
>>>>> The wiki page has several examples of how we can modify it to have
>>>>> "review" states or similar. We can try to implement some of those if
>>>>> it would be helpful to the process.
>>>>>
>>>>> I would suggest that, for now, let's see how the manual approach we're
>>>> currently using works.
>>>>
>>>> One thing that would help us would be the ability to create reports
>>>> based on User Group (primarily, "Reviewer" vs "Authenticated"). If we can
>>>> generate reports of tickets assigned to Authenticated users (i.e. the
>>>> Reviewer Trainees who are not yet added to the "Reviewer" group), then we
>>>> can probably make-do with what we're doing now...
>>>>
>>>> Chip
>>>>
>>>>
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>>>>
>>>>
>>>
>>
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>
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