[wp-trac] [WordPress Trac] #59763: unverified emails from buyers

WordPress Trac noreply at wordpress.org
Sun Jul 13 15:34:04 UTC 2025


#59763: unverified emails from buyers
--------------------------+------------------------------
 Reporter:  couplemate    |       Owner:  (none)
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:  Awaiting Review
Component:  Mail          |     Version:  6.3.2
 Severity:  major         |  Resolution:  worksforme
 Keywords:                |     Focuses:
--------------------------+------------------------------
Changes (by SirLouen):

 * status:  new => closed
 * resolution:   => worksforme


Comment:

 Hello @couplemate it seems that this report has not gone through review in
 a good time, unfortunately. Maybe you have already solved your problems
 but still here some extra ideas that you might find useful for now, or the
 future.

 First and foremost: This is not a WordPress support forum, but a place to
 reports specific bugs with WordPress (not WooCommerce) that can be
 reproduced by using a clean WordPress installation without any overhead
 (like plugins installed).

 About your specific problem, the fact that emails are getting into Spam
 could be due to numerous factors.

 We need to debug this a bit to see what's going on. For this purpose, I
 recommend you do the following:

 1. Create an account in your system as if you were a client with an email
 you own
 2. Send one of those emails to yourself so you can receive the email that
 is going to junk
 3. Depending on your email client, look for "original email" plain text
 content. For example, in Gmail you go into the email, then into the `More`
 ellipsis in the top right, and then `Show Original`. Copy that chunk of
 text clicking on `Copy to clipboard`, and copy this into a text file.

 Now ideally you can upload this text file into here so we can give it a
 check. But as I said, this is not a support forum and there could be a
 million reasons that are beyond our control.

 For example, you can copy [https://spamcheck.postmarkapp.com/ that chunk
 of text here] and maybe you could find some insights on what could be
 causing the spam box behaviour.

 But for me, with a clean WordPress, no plugins just clear email delivery,
 my emails are getting to destination without any problems, so it looks
 that there might be something very specific in your end.

 I will close this as `worksforme` but you are welcome to reopen it, if
 with the information I provided you, you happen to find something that
 could affect WordPress directly (not WooCommerce,
 [https://wordpress.org/support/plugin/woocommerce/ for WooCommerce there
 are other support forums]), so test this with the cleanest WordPress
 installation possible (if possible, with no plugins at all activated)

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/59763#comment:1>
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