[wp-trac] [WordPress Trac] #62117: Twenty Seventeen: Uploaded video for the header does not display

[WordPress Trac]

#62117: Twenty Seventeen: Uploaded video for the header does not display
---------------------------+------------------------------
 Reporter:  Kel DC         |       Owner:  (none)
     Type:  defect (bug)   |      Status:  new
 Priority:  normal         |   Milestone:  Awaiting Review
Component:  Bundled Theme  |     Version:  6.6.2
 Severity:  normal         |  Resolution:
 Keywords:                 |     Focuses:
---------------------------+------------------------------

Old description:

> In Twenty Seventeen Header Media, using an uploaded video will not show
> the video in the header. It works fine with a YouTube video URL, but not
> when the video is uploaded on the site.
>
> Uploaded video does not show in the header on the customizer preview, and
> after publishing changes on the site. The header image (a plant) is
> displayed instead:
>
> [[Image(https://core.trac.wordpress.org/raw-
> attachment/ticket/62117/screenshot-2024-09-25-at-22.59.35.png,
> alt="header image shows instead of uploaded video, in Customizer",
> title="")]]
>
> Using a YouTube URL works fine though, the video appears in the
> customizer preview and also after the changes are published on the site:
>
> [[Image(https://core.trac.wordpress.org/raw-
> attachment/ticket/62117/screenshot-2024-09-25-at-23.00.13.png,
> alt="YouTube video in the customizer preview", title="")]]

New description:

 In Twenty Seventeen Header Media, using an uploaded video will not show
 the video in the header. It works fine with a YouTube video URL, but not
 when the video is uploaded on the site.

 Uploaded video does not show in the header on the customizer preview, and
 after publishing changes on the site. The header image (a plant) is
 displayed instead:

 [[Image(https://core.trac.wordpress.org/raw-
 attachment/ticket/62117/screenshot-2024-09-25-at-22.59.35.png, alt="header
 image shows instead of uploaded video, in Customizer", title="")]]

 Using a YouTube URL works fine though, the video appears in the customizer
 preview and also after the changes are published on the site:

 [[Image(https://core.trac.wordpress.org/raw-
 attachment/ticket/62117/screenshot-2024-09-25-at-23.00.13.png,
 alt="YouTube video in the customizer preview", title="")]]

 Original report by slp18:
 https://wordpress.org/support/topic/video-header-glitch/

--

Comment (by sabernhardt):

 Could you check your browser console for errors? I have the sample MP4
 video in the Customizer panel, with MediaElement.js controls there. Your
 image shows a black rectangle, which suggests to me that the page might
 have a script error.

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/62117#comment:2>
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