[wp-trac] [WordPress Trac] #61131: Urgent Assistance Needed for Password Protection Issue on Live Site

WordPress Trac noreply at wordpress.org
Thu May 2 19:29:52 UTC 2024


#61131: Urgent Assistance Needed for Password Protection Issue on Live Site
--------------------------+-----------------------------
 Reporter:  ravalisri96   |      Owner:  (none)
     Type:  defect (bug)  |     Status:  assigned
 Priority:  normal        |  Milestone:  Awaiting Review
Component:  General       |    Version:
 Severity:  critical      |   Keywords:
  Focuses:                |
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 I hope this message finds you well. I am reaching out to seek your
 expertise with a critical issue we are encountering on our live WordPress
 site, hosted with WP Engine.

 We have a password-protected page at that functions correctly on our
 staging site. However, on the live site, after entering the correct
 password, users are unexpectedly redirected to the homepage instead of
 gaining access to the content of the protected page.

 We have tried multiple solutions, including various custom codes, scripts,
 and different plugins designed for password protection, but none have
 resolved the issue. Upon consulting with WP Engine, they indicated that
 the problem might stem from specific response headers set by WordPress
 itself. Here are the details from WP Engine regarding the response
 headers:

 Server IP Address: 141.193.213.21
 Date: Thu, 02 May 2024 18:43:17 GMT
 Content-Type: text/html; charset=UTF-8
 X-Powered-By: WP Engine
 Expires: Wed, 11 Jan 1984 05:00:00 GMT
 X-Frame-Options: SAMEORIGIN
 X-Redirect-By: WordPress
 Given the urgency and high priority of resolving this issue, we would
 greatly appreciate your immediate assistance to identify and correct the
 underlying cause of this redirect behavior.

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Ticket URL: <https://core.trac.wordpress.org/ticket/61131>
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