[wp-trac] [WordPress Trac] #62506: WP 6.7.1 results in error 500
WordPress Trac
noreply at wordpress.org
Tue Dec 17 17:51:55 UTC 2024
#62506: WP 6.7.1 results in error 500
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Reporter: dapike | Owner: (none)
Type: defect (bug) | Status: closed
Priority: normal | Milestone: 6.7.2
Component: General | Version: 6.7.1
Severity: normal | Resolution: worksforme
Keywords: | Focuses: administration
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Changes (by Ipstenu):
* status: new => closed
* resolution: => worksforme
Comment:
Hi @dapike - So this appears to be an issue with your specific install,
and not a widespread one in WordPress. That means the support forums are
your best choice for help (trac tickets are for issues with WP core)
Downgrading **can** be done, but it's very risky unless you have a solid
backup and know how to restore it.
Internal server errors (error 500) are often caused by plugin or theme
function conflicts, so if you have access to your admin panel, try
deactivating all plugins. If you don't have access to your admin panel,
try manually resetting your plugins **(No Dashboard access required!! You
don't have to be able to log in to do this!)**.
https://wordpress.org/support/article/faq-troubleshooting/#how-to-
deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
If that resolves the issue, reactivate each one individually until you
find the cause.
If that does not resolve the issue, try switching to the default theme for
your version of WordPress to rule-out a theme-specific issue. If you don't
have access to your admin panel, access your server via SFTP or FTP (
https://wordpress.org/support/article/ftp-clients/ ), or a file manager in
your hosting account's control panel, navigate to `/wp-content/themes/`
and rename the directory of your currently active theme. This will force
the default theme to activate and hopefully rule-out a theme-specific
issue.
If that does not resolve the issue, it's possible that a `.htaccess` rule
could be the source of the problem. To check for this, access your server
via SFTP or FTP, or a file manager in your hosting account's control
panel, and rename the `.htaccess` file. If you can't find a `.htaccess`
file, make sure that you have set your SFTP or FTP client to view
invisible files.
If you weren’t able to resolve the issue by either resetting your plugins
and theme or renaming your `.htaccess` file, we may be able to help, but
we'll need a more detailed error message. Internal server errors are
usually described in more detail in the server error log. If you have
access to your server error log, generate the error again, note the date
and time, then immediately check your server error log for any errors that
occurred during that time period. If you don’t have access to your server
error log, ask your hosting provider to look for you.
If you need further assistance, you should post about this in the forums.
--
Ticket URL: <https://core.trac.wordpress.org/ticket/62506#comment:14>
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