[wp-trac] [WordPress Trac] #59676: Add Blue Checkmark | Plugin Support Topics

[WordPress Trac]

#59676: Add Blue Checkmark | Plugin Support Topics
-------------------------+-------------------------------------------------
 Reporter:  generosus    |      Owner:  (none)
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:  Awaiting Review
Component:  General      |    Version:  trunk
 Severity:  normal       |   Keywords:  2nd-opinion dev-feedback needs-
  Focuses:               |  user-docs
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 **Issue:**

 Currently, plugin support topics are labeled as "Resolved" with a Green
 checkmark.

 Unfortunately, plugin developers are also using (and abusing) the Green
 checkmark as an indicator that they viewed and answered the topic, but no
 necessarily "Resolved" it.

 Here's one good example: https://prnt.sc/jvlYgHxPuhQS

 This is causing confusion and frustration amongst plugin users who are
 searching for a real fix or solution to their issue(s).

 **Solution:**

 Based on the above, I would like to recommend the creation and placement
 of a Blue checkmark next to the support topic to indicate it has been
 viewed and answered by the plugin developer. If and when the topic is
 truly resolved, the topic owner or the developer can then change the topic
 to "Resolved" (Green checkmark).

 **Implementation (Summary):**

 1. Add "answered" to the topic Status dropdown box. Details:
 https://prnt.sc/Zqc0ir35Wr5L
 2. When "answered" is selected, a Blue checkbox is placed next to the
 support topic.

 **Benefits:**

 1. Eliminate "tug of wars" between the topic owner and plugin developer
 concerning the final resolution to a plugin issue.
 2. Plugin users can identify and view "real" plugin solutions a lot
 faster.

 Cheers!

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Ticket URL: <https://core.trac.wordpress.org/ticket/59676>
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