[wp-trac] [WordPress Trac] #59976: Error while accessing customization option under appearence.

WordPress Trac noreply at wordpress.org
Tue Nov 28 10:05:45 UTC 2023


#59976: Error while accessing customization option under appearence.
--------------------------+-----------------------------
 Reporter:  sigmalearn    |      Owner:  (none)
     Type:  defect (bug)  |     Status:  new
 Priority:  normal        |  Milestone:  Awaiting Review
Component:  Customize     |    Version:  6.4
 Severity:  normal        |   Keywords:
  Focuses:                |
--------------------------+-----------------------------
 Hey guys,

 I recently installed WordPress v6.4.1 for my client's domain and activated
 the Astra theme.
 When I went ahead with the customization option, the panel showed an
 error: "<domain> refused to connect."

 I tried all the troubleshooting methods but failed to open the customize
 section.

 I tried downgrading the version and activating the Astra theme, but still,
 the issue persists.

 error: https://snipboard.io/wGyBeW.jpg

 On checking the console logs, I can see this.

 https://snipboard.io/O6L30x.jpg

 please let me know if anything else can be done.

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Ticket URL: <https://core.trac.wordpress.org/ticket/59976>
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