[wp-trac] [WordPress Trac] #52754: Elementor plugin fatal error and recovery not workiing

[WordPress Trac]

#52754: Elementor plugin fatal error and recovery not workiing
--------------------------+----------------------
 Reporter:  xnabca        |       Owner:  (none)
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:
Component:  Plugins       |     Version:
 Severity:  critical      |  Resolution:  invalid
 Keywords:                |     Focuses:
--------------------------+----------------------
Changes (by desrosj):

 * milestone:  Awaiting Review =>


Old description:

> Joanne Gibbons
>
> 08:13 (1 hour ago)
>
> to me
>
> ---------- Forwarded message ---------
> From: WordPress <wordpress at laurna.com>
> Date: Tue, 9 Mar 2021, 16:33
> Subject: [Flowers and Food] Your Site is Experiencing a Technical Issue
> To: <jgjotrt at gmail.com>
>
> SITE IS  laurna.com
>
> Howdy!
>
> Since WordPress 5.2 there is a built-in feature that detects when a
> plugin or theme causes a fatal error on your site, and notifies you with
> this automated email.
>
> In this case, WordPress caught an error with one of your plugins,
> Elementor.
>
> First, visit your website (https://laurna.com/) and check for any visible
> issues. Next, visit the page where the error was caught
> (https://laurna.com/wp-admin/) and check for any visible issues.
>
> Please contact your host for assistance with investigating this issue
> further.
>
> If your site appears broken and you can't access your dashboard normally,
> WordPress now has a special "recovery mode". This lets you safely login
> to your dashboard and investigate further.
>
> https://laurna.com/wp-
> login.php?action=enter_recovery_mode&rm_token=2NftBCIjQToZXmeWwRtUYE&rm_key=y47bkeepfphQOoRYW2kjbm
>
> To keep your site safe, this link will expire in 1 day. Don't worry about
> that, though: a new link will be emailed to you if the error occurs again
> after it expires.
>
> When seeking help with this issue, you may be asked for some of the
> following information:
> WordPress version 5.6.2
> Current theme: New Blog (version 1.3.1)
> Current plugin: Elementor (version 3.1.3)
> PHP version 7.4.15
>

>
> Error Details
> =============
> An error of type E_COMPILE_ERROR was caused in line 54 of the file
> /home/laurna/public_html/wp-content/plugins/elementor/elementor.php.
> Error message: require(): Failed opening required
> '/home/laurna/public_html/wp-
> content/plugins/elementor/includes/plugin.php'
> (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear')

New description:

 Howdy!

 Since WordPress 5.2 there is a built-in feature that detects when a plugin
 or theme causes a fatal error on your site, and notifies you with this
 automated email.

 In this case, WordPress caught an error with one of your plugins,
 Elementor.

 First, visit your website and check for any visible issues. Next, visit
 the page where the error was caught and check for any visible issues.

 Please contact your host for assistance with investigating this issue
 further.

 If your site appears broken and you can't access your dashboard normally,
 WordPress now has a special "recovery mode". This lets you safely login to
 your dashboard and investigate further.

 To keep your site safe, this link will expire in 1 day. Don't worry about
 that, though: a new link will be emailed to you if the error occurs again
 after it expires.

 When seeking help with this issue, you may be asked for some of the
 following information:
 WordPress version 5.6.2
 Current theme: New Blog (version 1.3.1)
 Current plugin: Elementor (version 3.1.3)
 PHP version 7.4.15



 Error Details
 =============
 An error of type E_COMPILE_ERROR was caused in line 54 of the file /home
 /site-user/public_html/wp-content/plugins/elementor/elementor.php. Error
 message: require(): Failed opening required '/home/site-user/public_html
 /wp-content/plugins/elementor/includes/plugin.php'
 (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear')

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Ticket URL: <https://core.trac.wordpress.org/ticket/52754#comment:2>
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