[wp-trac] [WordPress Trac] #53371: Transparent header appears as a white bar on desktop; menu appearing in wrong order; can't see black tool bar

[WordPress Trac]

#53371: Transparent header appears as a white bar on desktop; menu appearing in
wrong order; can't see black tool bar
--------------------------+----------------------
 Reporter:  ellielox      |       Owner:  (none)
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:
Component:  Customize     |     Version:
 Severity:  normal        |  Resolution:  invalid
 Keywords:                |     Focuses:
--------------------------+----------------------
Changes (by hellofromTonya):

 * status:  new => closed
 * version:  5.7.2 =>
 * resolution:   => invalid
 * milestone:  Awaiting Review =>


Old description:

> Hello,
> I am completely new to WordPress and website builing. I don't know how to
> code. I'm using Elementor for pages and Gutenberg for posts.
>
> I have the following 3 problems:
> 1) I've been trying to make my head transparent for days. Please help! It
> has a white bar across it on the desktop but seems to work on mobile.
> 2) Today, the primary menu bar suddenly appeared in the wrong order when
> it was correct before. In the Settings area it is in the correct order.
> 3) I cannot see the black tools bar strip which was there the first
> couple of days I used Wordpress.
>
> I understand that it may be frustrating helping a novice like me but I've
> tried to find the answers on forums and followed some of the advice but
> nothing seems to be working.
>
> I'd really appreciate some help as I don't know where else to go to get
> the answers.

New description:

 Hello,
 I am completely new to WordPress and website builing. I don't know how to
 code. I'm using Elementor for pages and Gutenberg for posts.

 I have the following 3 problems:
 1) I've been trying to make my head transparent for days. Please help! It
 has a white bar across it on the desktop but seems to work on mobile.
 2) Today, the primary menu bar suddenly appeared in the wrong order when
 it was correct before. In the Settings area it is in the correct order.
 3) I cannot see the black tools bar strip which was there the first couple
 of days I used WordPress.

 I understand that it may be frustrating helping a novice like me but I've
 tried to find the answers on forums and followed some of the advice but
 nothing seems to be working.

 I'd really appreciate some help as I don't know where else to go to get
 the answers.

--

Comment:

 Hello @ellielox,

 Welcome to WordPress Core Trac! Thanks for the ticket.

 I'm sorry you're having issues with your website.

 Please note that this Trac is used for enhancements and bug reporting for
 the WordPress core software, not for individual support questions. In
 reviewing the problems listed, it doesn't seem as though these are core
 specific issues but rather setup and potential plugin or theme related
 issues.

 Where can you get help?

 - For Elementor, please try their support forum to get help with setting
 up and potential issues with the plugin:
 https://wordpress.org/support/plugin/elementor/.
 - For Gutenberg, if you are using the plugin, please try the support forum
 https://wordpress.org/support/plugin/gutenberg/.
 - And here's a link to the WordPress support forums
 https://wordpress.org/support/forums/.

 Some tips to help you:
 - For things that once worked and now aren't, consider if any plugin or
 theme was updated or added. If yes, deactivate it. Does the problem go
 away? If yes, contact that plugin or theme author via their support page
 to report the issue.

 - Another step is to temporarily deactivate all plugins (except for
 Elementor and Gutenberg) and activate a default theme such as Twenty
 Twenty-One. Does the problem go away? If yes, one or more of these is
 causing a problem.

 What if the problem is core?
 After seeking help in the support forums, if there is a problem with core,
 please open a new ticket with the details including how to reproduce the
 problem (step-by-step), what version of WordPress,

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/53371#comment:1>
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