[wp-trac] [WordPress Trac] #53770: Site logo missing in 5.8

WordPress Trac noreply at wordpress.org
Mon Jul 26 19:17:49 UTC 2021


#53770: Site logo missing in 5.8
-------------------------------------+------------------------------
 Reporter:  eqwmo                    |       Owner:  (none)
     Type:  defect (bug)             |      Status:  new
 Priority:  normal                   |   Milestone:  Awaiting Review
Component:  Customize                |     Version:  5.8
 Severity:  normal                   |  Resolution:
 Keywords:  reporter-feedback close  |     Focuses:
-------------------------------------+------------------------------
Changes (by hellofromTonya):

 * keywords:   => reporter-feedback close


Comment:

 Hello @eqwmo,

 Welcome to WordPress Core Trac!

 I'm sorry your site's logo is not appearing after upgrading to WordPress
 5.8.

 I was not able to reproduce the problem when using the Goran theme with
 Jetpack and then upgrading from WordPress 5.7.2 to 5.8 (see my Testing
 Report and [attachment:"53770-reproduce-test1.gif"]).

 I suspect the problem is a plugin conflict. To verify, please try the
 following and share your findings:

 - If the logo appears in Customizer area but not on the front end, then it
 may be an overly aggressive cache. Follow these steps:
     - Flush any caching plugins you might be running, as well as server
 and/or browser caches. Not just your browser, but any op cache or content
 network cache as well such as Cloudflare. That will solve many weird
 JavaScript issues.
     - Flush Managed host caches. Managed WP hosting often has special
 caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try
 that. You can ask your provider to flush memcache and Varnish for you if
 necessary.
 - Disable all plugins expect Jetpack.
 - Go to `Appearance` > `Customize` > `Site Identity`. Does the site logo
 appear?
      - If yes, then one of the plugins you deactivated is likely
 conflicting. Please reactivate each plugin one-at-a-time and until the
 logo disappears again. Then note which plugin it is in this ticket.
      - If no, go to the next step.
 - Check if there are any browser errors.
 [https://wordpress.org/support/article/using-your-browser-to-diagnose-
 javascript-errors/ Steps are here in this support article]. If yes, please
 make a screenshare and add it to this ticket.

 Troubleshooting help is also provided [https://wordpress.org/support/topic
 /read-this-first-wordpress-master-list/#post-14157464 here in the Support
 forums].

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/53770#comment:4>
WordPress Trac <https://core.trac.wordpress.org/>
WordPress publishing platform


More information about the wp-trac mailing list