[wp-trac] [WordPress Trac] #49280: Improve wording for error message on failed post-processing of uploads

WordPress Trac noreply at wordpress.org
Tue Jan 28 19:47:27 UTC 2020


#49280: Improve wording for error message on failed post-processing of uploads
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 Reporter:  eclev91      |       Owner:  (none)
     Type:  enhancement  |      Status:  new
 Priority:  normal       |   Milestone:  5.4
Component:  Media        |     Version:  5.3
 Severity:  normal       |  Resolution:
 Keywords:               |     Focuses:
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Comment (by desrosj):

 Most of the confusion that I have seen comes from having a specific
 dimension in the message, even if it is just a suggestion. Users are
 mistaking the `-scaled` full-size image with a general server error that
 was previously not reported to the user in the admin and failed silently.

 What if we created a page on the help hub explaining common reasons why an
 image upload may fail with suggestions to debug further or fix them?

 For example:
 - Too many (tens-hundreds) of image sizes registered on the site
 (potentially from using lots of plugins, or a poorly built theme).
 Uploading large images may cause the server to run out of resources and be
 unable to complete processing all of the sizes.
 - Original source is too large. Try optimizing the image or uploading a
 smaller version.
 - etc.

 If we chose this route, the message could be something more general like
 this:

 > The server was unable complete the post-processing for this upload.
 *link*Helpful troubleshooting information.*link*

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Ticket URL: <https://core.trac.wordpress.org/ticket/49280#comment:4>
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