[wp-trac] [WordPress Trac] #49280: Improve wording for error message on failed post-processing of uploads
WordPress Trac
noreply at wordpress.org
Tue Jan 28 19:47:27 UTC 2020
#49280: Improve wording for error message on failed post-processing of uploads
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Reporter: eclev91 | Owner: (none)
Type: enhancement | Status: new
Priority: normal | Milestone: 5.4
Component: Media | Version: 5.3
Severity: normal | Resolution:
Keywords: | Focuses:
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Comment (by desrosj):
Most of the confusion that I have seen comes from having a specific
dimension in the message, even if it is just a suggestion. Users are
mistaking the `-scaled` full-size image with a general server error that
was previously not reported to the user in the admin and failed silently.
What if we created a page on the help hub explaining common reasons why an
image upload may fail with suggestions to debug further or fix them?
For example:
- Too many (tens-hundreds) of image sizes registered on the site
(potentially from using lots of plugins, or a poorly built theme).
Uploading large images may cause the server to run out of resources and be
unable to complete processing all of the sizes.
- Original source is too large. Try optimizing the image or uploading a
smaller version.
- etc.
If we chose this route, the message could be something more general like
this:
> The server was unable complete the post-processing for this upload.
*link*Helpful troubleshooting information.*link*
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Ticket URL: <https://core.trac.wordpress.org/ticket/49280#comment:4>
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