[wp-trac] [WordPress Trac] #49280: Improve wording for error message on failed post-processing of uploads

[WordPress Trac]

#49280: Improve wording for error message on failed post-processing of uploads
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 Reporter:  eclev91      |      Owner:  (none)
     Type:  enhancement  |     Status:  new
 Priority:  normal       |  Milestone:  Awaiting Review
Component:  Media        |    Version:  5.3
 Severity:  normal       |   Keywords:
  Focuses:               |
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 Right now if post-processing fails on upload in any way, the error message
 reads:

 "Post-processing of the image failed. If this is a photo or a large image,
 please scale it down to 2500 pixels and upload it again."

 This message is an improvement over the previous one, but the suggestion
 is arbitrary and comes across as a definitive solution when there could be
 any number of causes. I think it's worth workshopping this message to
 avoid a situation in which end users are resizing their images and still
 getting timeouts ("But I already did that! WordPress is dumb!"). Could
 also prevent developers trying to debug thinking 2500px is some kind of
 magic number.

 Some thoughts:

 - Don't suggest resizing on a 500 error as opposed to a 504 timeout, where
 resource management is a more likely culprit. "WordPress encountered an
 error during post-processing of this upload." versus "Post-processing of
 this upload took too long."
 - Make clear this is a suggestion, not a definitive issue. "Uploading a
 smaller image may help."

 I thought I'd get some feedback from UX folks before putting in a patch.

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Ticket URL: <https://core.trac.wordpress.org/ticket/49280>
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