[wp-trac] [WordPress Trac] #21095: Reset password link is in < RESET_URL > - Gmail does not show it.

WordPress Trac noreply at wordpress.org
Fri Jan 17 17:54:45 UTC 2020


#21095: Reset password link is in < RESET_URL > - Gmail does not show it.
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 Reporter:  tommix                                |       Owner:  (none)
     Type:  defect (bug)                          |      Status:  reopened
 Priority:  normal                                |   Milestone:
Component:  Mail                                  |     Version:  3.4
 Severity:  normal                                |  Resolution:
 Keywords:  has-patch needs-testing dev-feedback  |     Focuses:
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Changes (by eatingrules):

 * keywords:  has-patch => has-patch needs-testing dev-feedback


Comment:

 Thanks @sebastianpisula for submitting that patch. I completely agree,
 it's time to get rid of the < > brackets.  The argument in favor of the
 brackets (#14140) was from 10 years ago, and at the time that was to help
 ''old'' email clients parse the link. Since then, there have been
 consistent reports that the brackets are parsed incorrectly by newer email
 clients, causing even more confusion and frustration.

 #14140 (see Comment 7)
 #30263
 #23420

 (We currently have this problem in HelpScout, since their system includes
 the trailing > in the link.)

 At this point I think it would be better to remove the brackets, and have
 a valid, plain-text link (that a user of an old client ''might'' have to
 copy & paste), than to break the link on some ''modern'' email clients.

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/21095#comment:32>
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