[wp-trac] [WordPress Trac] #49455: Third Party Themes
WordPress Trac
noreply at wordpress.org
Mon Feb 17 12:15:58 UTC 2020
#49455: Third Party Themes
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Reporter: bisshopp888 | Owner: (none)
Type: feature request | Status: new
Priority: normal | Milestone: Awaiting Review
Component: Bundled Theme | Version:
Severity: major | Keywords: needs-design
Focuses: |
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Good afternoon,
Been trying to find a contact and I cant find anything except this ticket
method. I purchased a theme from Pixel Tribe and received the zip file but
it was missing the style.css and now we cant upload the theme. We have
been trying to make contact with them but to no avail. We clicked on their
link from your website to upgrade to get the Neptune-Real-Estate-Pro and
ended up on their website.
We are in South Africa so it is very difficult for us for support. We have
sent them countless emails as well as from their website but received
nothing in return and we feel that they have stolen our money.
As the link comes from your website, we are hoping that you can assist us
as I am sure that you have direct contact with them. All we want is the
correct zip file that we paid for and can use. our client topefforts.co.za
paid for it.
Please can anyone help us... we dont know what to do.
Thanking you
Warmest
Aubrey
aubrey at trinitys.co.za
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Ticket URL: <https://core.trac.wordpress.org/ticket/49455>
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