[wp-trac] [WordPress Trac] #49455: Third Party Themes

WordPress Trac noreply at wordpress.org
Mon Feb 17 12:15:58 UTC 2020

#49455: Third Party Themes
 Reporter:  bisshopp888      |      Owner:  (none)
     Type:  feature request  |     Status:  new
 Priority:  normal           |  Milestone:  Awaiting Review
Component:  Bundled Theme    |    Version:
 Severity:  major            |   Keywords:  needs-design
  Focuses:                   |
 Good afternoon,
 Been trying to find a contact and I cant find anything except this ticket
 method. I purchased a theme from Pixel Tribe and received the zip file but
 it was missing the style.css and now we cant upload the theme. We have
 been trying to make contact with them but to no avail. We clicked on their
 link from your website to upgrade to get the Neptune-Real-Estate-Pro and
 ended up on their website.
 We are in South Africa so it is very difficult for us for support. We have
 sent them countless emails as well as from their website but received
 nothing in return and we feel that they have stolen our money.
 As the link comes from your website, we are hoping that you can assist us
 as I am sure that you have direct contact with them. All we want is the
 correct zip file that we paid for and can use. our client topefforts.co.za
 paid for it.

 Please can anyone help us... we dont know what to do.
 Thanking you
 aubrey at trinitys.co.za

Ticket URL: <https://core.trac.wordpress.org/ticket/49455>
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