[wp-trac] [WordPress Trac] #50043: Dashboard no longer allows me to login using my credentials

WordPress Trac noreply at wordpress.org
Thu Apr 30 16:10:53 UTC 2020


#50043: Dashboard no longer allows me to login using my credentials
--------------------------+-----------------------------
 Reporter:  tanya98       |      Owner:  (none)
     Type:  defect (bug)  |     Status:  new
 Priority:  normal        |  Milestone:  Awaiting Review
Component:  General       |    Version:
 Severity:  major         |   Keywords:
  Focuses:                |
--------------------------+-----------------------------
 I have been trying to log into my account ie WEBSITE.com/wp-admin and the
 result I get is this message:
 This site can’t be reachedThe connection was reset.
 Try:

 Checking the connection
 Checking the proxy and the firewall
 Running Windows Network Diagnostics
 ERR_CONNECTION_RESET

 Tried several ways including resetting password and it says my account
 does not exist.
 I have tried all the recommended tricks, resetting firewall,etc.
 No luck.
 My site is hosted by WP engine and was working up until a week ago,
 including being able to log into the site, etc.

 I have sat on hold with WordPress for several hours and have finally had
 to hange up.

 Any suggestions? Anyone been able to contact wordpress directly?

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Ticket URL: <https://core.trac.wordpress.org/ticket/50043>
WordPress Trac <https://core.trac.wordpress.org/>
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