[wp-trac] [WordPress Trac] #46619: Introduce 'Mark as Completed' action and bulk action to the privacy export requests

[WordPress Trac]

#46619: Introduce 'Mark as Completed' action and bulk action to the privacy export
requests
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 Reporter:  garrett-eclipse     |      Owner:  (none)
     Type:  enhancement         |     Status:  new
 Priority:  normal              |  Milestone:  Awaiting Review
Component:  Privacy             |    Version:
 Severity:  normal              |   Keywords:
  Focuses:  ui, administration  |
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 Hello,

 Branching an enhancement idea out of the #44644 bug to request introducing
 a 'Mark as Completed' action to the privacy export requests table items
 along with a bulk action for the functionality.

 In many cases the admin will download the export file and email the user
 with a customized template, the 'Mark as Completed' action allows the
 admin to move the request to the completed state if it was acted upon
 externally to the default workflow.

 Below are some quotes of the discussion in #44644 for reference;

 [https://core.trac.wordpress.org/ticket/44644#comment:4 My initial
 comment];
 > As well to support the case where admin wants to download the export and
 craft their own email we should introduce a 'Mark Completed' list action
 to the rows that are currently in Confirmed state so they can still push
 the request through the workflow but avoid the autogenerated email.

 [https://core.trac.wordpress.org/ticket/44644#comment:8 Comment by
 @desrosj suggesting the bulk action]
 > Introduce a way to manually mark a request as completed for instances
 where an administrator downloads the user's data and emails it separately.
 I was thinking of another action link near the download link, and maybe a
 bulk action.

 [https://core.trac.wordpress.org/ticket/44644#comment:10 Design feedback
 from @JoshuaWold]
 > I like the idea of giving them a way to complete the request. I just
 want to make sure I understand the user need here. What is the typical
 scenario for this kind of a request to happen? Does a user ask for it and
 then the admin needs to supply it?
 > Either way, having "Mark as completed" as part of the bulk actions makes
 sense. Especially since I'm assuming we could move it back to "Pending" if
 the admin made a mistake or something changed. At the moment (unless
 there's something I'm missing about the admin needs here, and they will be
 doing this action often) I don't think adding another button, apart from
 the bulk actions, makes sense; seems like it'd be making it more busy.

 As @JoshuaWold's questions weren't answered in the original ticket am
 doing so here;
 - Currently, in core the admin would initiate the request most likely as a
 user requested it. And in many cases the admin has to comply due to GDPR
 regulation.
 - Once a request is completed it can be re-initiated by re-requesting with
 the username or email. Note: This wasn't the case before #44707 which was
 committed to 5.2 recently.
 - In my opinion I feel adding another action link on the request row will
 be more useful to the admin than the bulk (I also believe the bulk to be
 useful), this being because it's visible and in many cases admins are
 action on individual requests over multiple (at least in my experience).

 All the best

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Ticket URL: <https://core.trac.wordpress.org/ticket/46619>
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