[wp-trac] [WordPress Trac] #47765: Email from improved fatal error protection

[WordPress Trac]

#47765: Email from improved fatal error protection
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 Reporter:  xakan        |       Owner:  (none)
     Type:  enhancement  |      Status:  new
 Priority:  normal       |   Milestone:  Awaiting Review
Component:  Site Health  |     Version:  5.3
 Severity:  minor        |  Resolution:
 Keywords:               |     Focuses:
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Comment (by xakan):

 Hi,

 Even if many customers use managed hosts, the hosting provider generally
 only intervenes on the infrastructure, the OS or the general configuration
 of the host. Whereas the customer's website code is the customer's
 responsibility, or the responsibility of their website
 administrator/developer.

 For example, if a customer updates a plugin and this plugin breaks their
 website, we will only give them some tips, or tell them to contact
 WordPress's community.

 We would suggest to change the wording to something like :

 "Please contact the individual or organization in charge of your website
 for assistance with investigating this issue further"

 Currently, our customers open a ticket and then don't understand why we
 tell them that we can't do anything.

 Furthermore, there are no longer logs in php error.log file, and we can't
 investigate on the root cause.

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Ticket URL: <https://core.trac.wordpress.org/ticket/47765#comment:5>
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