[wp-trac] [WordPress Trac] #46898: WSOD Protection: Finalize email language

WordPress Trac noreply at wordpress.org
Mon Apr 15 11:02:22 UTC 2019

#46898: WSOD Protection: Finalize email language
 Reporter:  TimothyBlynJacobs  |       Owner:  SergeyBiryukov
     Type:  defect (bug)       |      Status:  reopened
 Priority:  normal             |   Milestone:  5.2
Component:  Administration     |     Version:  trunk
 Severity:  normal             |  Resolution:
 Keywords:  servehappy         |     Focuses:

Comment (by michelleweber):

 Yes for less scary! A couple of questions about a few lines:

 > technical issues
 > potential issues

 I am all for less scary, but too vague is also a little scary because then
 I have no idea what might be wrong with my site or how bad the problem is.
 Is there any additional detail we can offer here to contextualize?

 > If everything appears to be working, the author of Hello Dolly would
 greatly appreciate if you could post more information about this error in
 the support forums. You can find the error details at the end of this

 Assume I am not a technical person -- if everything appears to be working,
 then what error am I posting about? Why are there error details if my site
 is fine? I think we want to be super direct that we want them to report
 that they don't see any problems but WordPress identified X error, and
 that they should copypaste what they see at the bottom of the email.

 > If there's something not quite right about your site, and you can't
 access your dashboard normally

 "And you can't access" or "or you can't access"? And on "not quite right,"
 same issue re: vague also being scary. "Not quite right" seems to minimize
 things, but then not being able to get to my dashboard seems like a pretty
 big deal. Can we give more detail, or offer examples of what might seem
 off? Or can/should we just say "If anything at all seems abnormal to you
 or you can't access your dashboard normally"?

Ticket URL: <https://core.trac.wordpress.org/ticket/46898#comment:12>
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