[wp-trac] [WordPress Trac] #44644: Personal data export request status changed to completed by admin download

[WordPress Trac]

#44644: Personal data export request status changed to completed by admin download
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 Reporter:  knutsp                               |       Owner:  (none)
     Type:  defect (bug)                         |      Status:  new
 Priority:  normal                               |   Milestone:  4.9.9
Component:  Privacy                              |     Version:  4.9.7
 Severity:  normal                               |  Resolution:
 Keywords:  needs-patch ux-feedback ui-feedback  |     Focuses:
                                                 |  administration
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Comment (by JoshuaWold):

 Thank you @desrosj, that's really helpful!

   Do not mark the request as completed when the administrator clicks the
 download link. This would leave the request waiting for the user to click
 the confirmation link in the email. When they do, the request would be
 confirmed, and the "Email Data" button would appear.

 I agree with that suggestion. In this case I'm guessing we'd just
 indefinitely allow them to "Resend email" if the user doesn't click the
 confirmation link.

   Introduce a way to manually mark a request as completed for instances
 where an administrator downloads the user's data and emails it separately.
 I was thinking of another action link near the download link, and maybe a
 bulk action.

 I like the idea of giving them a way to complete the request. I just want
 to make sure I understand the user need here. What is the typical scenario
 for this kind of a request to happen? Does a user ask for it and then the
 admin needs to supply it?

 Either way, having "Mark as completed" as part of the bulk actions makes
 sense. Especially since I'm assuming we could move it back to "Pending" if
 the admin made a mistake or something changed. At the moment (unless
 there's something I'm missing about the admin needs here, and they will be
 doing this action often) I don't think adding another button, apart from
 the bulk actions, makes sense; seems like it'd be making it more busy.

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Ticket URL: <https://core.trac.wordpress.org/ticket/44644#comment:10>
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