[wp-trac] [WordPress Trac] #43481: Add tabs and placeholders to privacy tools page in wp-admin

[WordPress Trac]

#43481: Add tabs and placeholders to privacy tools page in wp-admin
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 Reporter:  xkon                                 |       Owner:
     Type:  enhancement                          |      Status:  new
 Priority:  normal                               |   Milestone:  Awaiting
Component:  General                              |  Review
 Severity:  normal                               |     Version:
 Keywords:  gdpr has-patch ui-feedback ux-       |  Resolution:
  feedback                                       |     Focuses:  ui,
                                                 |  administration
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Comment (by melchoyce):

 Replying to [comment:30 allendav]:
 > Replying to [comment:29 melchoyce]:
 > > Hey @allendav, looking at [attachment:43481-unified-ux-idea.gif], it
 looks like you could accidentally delete requests for data export? In
 general, I'm finding this idea very confusing.
 >
 > In what way? Because of the bulk action? We don't need to have the bulk
 action for delete.

 All this new stuff is really confusing and complicated. It kind of has to
 be — issues around privacy and data retention ''are'' complicated. But
 that means we need to make sure the tools we're providing are as clear and
 uncomplicated as we can make them.

 > The idea behind deleting a request is if a request goes months and
 months without the user confirming the request - to give the site owner a
 way of "tidying things up."

 This isn't clear from the interface — when I see that "delete" bulk
 action, I think, "okay, yes, I am deleting this person's data." I had no
 idea that you're removing the request, not deleting the data itself. We
 need to be really careful about how we present this option, because it can
 go a couple ways:

 - Site owner goes, "Okay, I'll delete their data. Done!" and then they
 delete the request, but not the data.
 - Site owner goes, "I'll delete all of the peoples' data. Done! Wait, did
 I also just delete the export requests?? Oh no, oh no, how do I fix
 this??"
 - Site owner looks at this interface, goes "I have no idea what this is,"
 and nopes out.

 > We could add a prompt when deleting an individual request, i.e. an "You
 are about to delete a request. Are you sure?"  If we keep bulk delete we
 could do that as well, i.e. an "You are about to delete 5 requests. Are
 you sure?"

 I don't think that clarifies what exactly you're deleting, since it could
 be perceived as "deleting the data this person asked me to delete."

 I need to clarify — is this replacing, or in addition to, the list of
 folks who have already requested either data export or anonymization? The
 more I look at this the more I'm starting to think it's in addition to, as
 in — this is the manual list, versus an automatic list that comes in
 somewhere that you then need to act upon. Am I correct or incorrect here?

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Ticket URL: <https://core.trac.wordpress.org/ticket/43481#comment:32>
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