[wp-trac] [WordPress Trac] #43037: Login error message "Invalid username. Lost your password?" is confusing

WordPress Trac noreply at wordpress.org
Mon Jan 8 18:20:33 UTC 2018


#43037: Login error message "Invalid username. Lost your password?" is confusing
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 Reporter:  afercia                    |       Owner:
     Type:  defect (bug)               |      Status:  new
 Priority:  normal                     |   Milestone:  5.0
Component:  Login and Registration     |     Version:  2.8
 Severity:  normal                     |  Resolution:
 Keywords:  has-screenshots has-patch  |     Focuses:  ui, accessibility
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Comment (by SergeyBiryukov):

 Replying to [ticket:43037 afercia]:
 > While this link makes perfectly sense when users enter a wrong
 ''password'', it doesn't when they enter a wrong ''username''. The error
 is a wrong username, why I should ever be offered a link to retrieve my
 password?

 I think it still makes sense when they enter a wrong username. If a user
 only remembers the email address, password reset email can be used to
 remember the correct username (the email contains the site name and the
 username).

 Same for "Invalid email address" error, if a user only remembers the
 username, they can use the password reset form and then check their
 inboxes to find where the email went.

 Maybe the link text could be changed to something else (e.g. "Lost your
 username?", "Recover account", "Try password reset"), but I think the link
 should stay. There's already a "Lost your password?" link before the form,
 but it's not very noticeable, and getting an error message without any
 hint for a resolution is not very user-friendly :)

 Replying to [comment:2 subrataemfluence]:
 > Since self hosted WordPress does not really provide any inbuilt
 functionality for retrieving username/email address

 It does allow you to see the username in the password reset email if you
 remember the email address.

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Ticket URL: <https://core.trac.wordpress.org/ticket/43037#comment:5>
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