[wp-trac] [WordPress Trac] #43238: Media Library is empty on multiple sites
WordPress Trac
noreply at wordpress.org
Tue Feb 6 22:08:19 UTC 2018
#43238: Media Library is empty on multiple sites
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Reporter: adampatterson | Owner:
Type: defect (bug) | Status: new
Priority: normal | Milestone: Awaiting Review
Component: Media | Version: 4.9.4
Severity: normal | Resolution:
Keywords: reporter-feedback | Focuses: javascript, administration
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Changes (by desrosj):
* keywords: => reporter-feedback
Comment:
Hey @adampatterson,
Thanks for the ticket, and welcome to Trac! Sorry that you are
experiencing this. Let's figure out what happened.
I was just working with @mikeschroder to reproduce this issue and we were
both unable to do so. I click updated to `4.9.4` in my dashboard, and
@mikeschroder had a site that auto-updated to `4.9.4` and neither of us
experienced the issue described.
Can you think of anything else in common between the sites you are
experiencing this on? Are there any sites that are not experiencing this
issue? It could be a theme or plugin has an incompatibility with `4.9.4`
causing the failure. If you are able to, can you disable plugins one at a
time and try to see if that is the cause? Also, try switching to a core
theme.
If those steps don't show any positive results, can you try clicking the
"Re-install Now" button on the update page on one of the sites to see if
that fixes the issue?
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Ticket URL: <https://core.trac.wordpress.org/ticket/43238#comment:1>
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