[wp-trac] [WordPress Trac] #36010: New password reset styling changes are confusing to casual users

[WordPress Trac]

#36010: New password reset styling changes are confusing to casual users
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 Reporter:  dcavins                      |       Owner:
     Type:  enhancement                  |      Status:  new
 Priority:  normal                       |   Milestone:  Awaiting Review
Component:  Login and Registration       |     Version:  4.4
 Severity:  major                        |  Resolution:
 Keywords:  has-screenshots ux-feedback  |     Focuses:  ui
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Comment (by dcavins):

 I've attempted to incorporate useful feedback from others in this thread
 and have made these changes in three patches:
 36010.vis-styling.01.patch
 36010.hide-hint-text.01.diff
 36010.labels-plus-new-step.01.diff

 Here are the changes described (see flow image below for screenshots).

 1. Begin reset password process - /wp-login.php?action=lostpassword
 • Changed button text to "Start Password Reset" to make it clear there's
 more to do. Other providers mostly do it all in one process, and use this
 language: Microsoft says "Next," Apple says "Continue," Twitter says
 "Continue."

 2. Check email step - /wp-login.php?checkemail=confirm
 • No changes

 3. Set new password step - /wp-login.php?action=rp
 • Changed button text to "Confirm Password Change" in attempt to make it
 clearer that user action is required. (Could be "Confirm Password" if that
 would make more sense for new registrations.)
 • Hint is not shown unless the password strength is poor.

 4. Save new password step - /wp-login.php?action=resetpass
 • I think more could happen here. This step saves the password and
 supplies a link to the log in form.

 5. Log in using new password - /wp-login.php?reset-pass=success
 • This is a new step that helps the user know they're still in the reset
 process. A help message is added above the login form. I think that this
 could be done as part of 4 above by changing the banner message and adding
 in the log in form, but there's probably some history there with the "rp"
 and "resetpass" actions sharing the same `switch` case. If we're ok with
 splitting those cases, I'd be happy to do more work on this (using the
 "rp" action for the reset form step and the "resetpass" action for the
 save password & log in step).

 Thanks for taking a look at these changes and for your feedback.

 -David

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Ticket URL: <https://core.trac.wordpress.org/ticket/36010#comment:18>
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