[wp-trac] [WordPress Trac] #40432: Customizer: Should we stop contextually hiding features?

WordPress Trac noreply at wordpress.org
Sun May 21 03:54:12 UTC 2017

#40432: Customizer: Should we stop contextually hiding features?
 Reporter:  melchoyce    |       Owner:
     Type:  enhancement  |      Status:  new
 Priority:  normal       |   Milestone:  Awaiting Review
Component:  Customize    |     Version:  4.0
 Severity:  normal       |  Resolution:
 Keywords:               |     Focuses:  ui

Comment (by ahortin):

 @celloexpressions This is completely wrong. Regardless of whether people
 navigate within the preview window or not, hiding options from them is
 horrible usability. In previous comments I've made, I've mentioned where
 companies like Microsoft (who literally spend hundreds of thousands of
 dollar on investigating usability), and leading usability expects both
 agree that hiding options from end users is extremely poor usability. Even
 if you have edit shortcuts in the live preview, if a sidebar is not
 visible on the current page being previewed, they're not going to see
 those edit shortcuts, which makes them absolutely useless.

 By hiding options you're expecting the user to navigate to every single
 page in the live preview, just so they can find all their sidebars. That's
 just ridiculous! If a theme is showing a different sidebar on a Single
 Post page, as an example, the only way they're going to find it currently
 is if they actually navigate to the single post in the live preview. Not
 only does it force people to make unnecessary clicks, it clearly slows
 down their workflow as they have to navigate throughout their whole site
 just to find every single sidebar.

 You shouldn't be determining how people choose to update their theme
 options. By hiding options from them and forcing them to navigate their
 whole site just so they can edit them, that's what you're doing.

Ticket URL: <https://core.trac.wordpress.org/ticket/40432#comment:37>
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