[wp-trac] [WordPress Trac] #39707: Onboarding users for WP

[WordPress Trac]

#39707: Onboarding users for WP
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 Reporter:  alwaysbrightblue  |       Owner:
     Type:  enhancement       |      Status:  new
 Priority:  normal            |   Milestone:  Awaiting Review
Component:  Administration    |     Version:  4.7.1
 Severity:  normal            |  Resolution:
 Keywords:                    |     Focuses:  ui, administration
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Comment (by alwaysbrightblue):

 The problem that is trying to be solved is how designers and developers
 create solutions related to issues with user-experience. Without
 onboarding documentation how do we know what the WP dev community
 expectation is for a WP set-up? How do you know what to focus on for
 issues around setup of a new install? How do you establish priority on UX
 problems?

 The tracs for [UX-feedback](https://core.trac.wordpress.org/tickets/ux-
 feedback) do not show a document outlining the basic onboarding experience
 of a new WP user. It seems there are assumptions about onboarding, but no
 documentation exists. Therefore, expectations of a user setting up WP are
 all assumptions.

 For example, there are currently discussions about the Customizer and the
 Editor on Slack. From what I can tell, the discussions are looking to
 implement features to ease the setup process and future editing of WP. As
 a designer, I am having trouble understanding why these areas have been
 identified as pain points. Are users not using WP as expected? In the WP
 Design Handbook, there is no documentation around onboarding
 (https://make.wordpress.org/design/handbook/), so I have no basis from
 which to understand what "standard" onboarding results are versus "edge-
 case" onboarding results. I would more easily be able to participate in
 contributing if I understand the baseline expectations of users by the
 development community.

 An excellent source of documenting the onboarding is being posted here
 https://make.wordpress.org/design/2017/01/18/share-a-walkthrough-of-
 setting-up-a-wordpress-site/ These examples are from experienced users,
 which would be one segment of the user base. Even from these users, we see
 variation in setup. Which would be considered "normal" and therefore
 fulfilling the expectations of the developers?

 Without this documentation, it is challenging to align designers and
 developers on resolving user experience. I hope by establishing
 documentation around onboarding, the community's expectations of users are
 aligned. When exceptions to the onboarding occur, it will be more
 identifiable as an edge-case.

 We can all get this process started without overthinking it. Keep it
 simple by drawing user-flowcharts. Contribute to the "Share a walkthrough"
 post. If you alreay have user expectations, please share! If you already
 have documentation of expected user flows for WP, please share!

 Thanks for your time!

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Ticket URL: <https://core.trac.wordpress.org/ticket/39707#comment:3>
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